Technical Support Service Engineer (Oakdale, MN)
Oakdale , Minnesota
December 11, 2017
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Job Description:

3M is seeking a Technical Support Service Engineer for the Infection Prevention Division (IPD) located in Oakdale, MN. Here, you go.

Job Summary:
The position of Technical Support Service Engineer will be the technical support lead for 3M™ Health Care hardware/software integrated and networked software products. As a trusted partner to 3M's business and engineering teams, you will help to develop new service strategies, influence product vision, provide Failure Mode Effects and Analysis (FMEA) insights into existing product portfolios, and enable 3M's next generation of connected products, solutions and data science services to work together more synergistically. From infrastructure to software and services, you will provide your service expertise on the products and trends that shape 3M's portfolio.

Primary Responsibilities include but are not limited to the following:
  • Provide project leadership to support service readiness for new product launches
  • Support product development teams, marketing, the global service network, and management in their roles to provide positive internal and external customer experiences
  • Develop software and networking support training materials
  • Train 3M and 3rd party service providers globally on software troubleshooting and support
  • Develop FAQs and other resources to enable "best in class" service experiences
  • Provide third level support on hardware/software integrated and networked 3M Health Care hardware and software products
  • Participate and represent Service on Health Care New Product Introduction (NPI) teams
  • Write, prepare and publish service documents and bulletins; post on service center website for global use
  • Lead the development and implementation of improvements and/or solutions to support service processes and tools
  • Provide coaching and leadership with considerable impact to the technical support services team
  • Submit Engineering Change Requests (ECRs) and/or Configuration Management Requests (CMRs) to request changes to documentation or products

NOTE: This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

Basic Qualifications:
  • Minimum of five (5) years of software development or support experience (private, public, government or military)
  • Combined minimum of three (3) years of healthcare, medical technology or medical device industry experience (private, public, government or military)
  • Combined minimum of three (3) years of PCs, servers, networking, operating systems, and mobile devices support experience

Preferred Qualifications:
  • Bachelor's degree or higher in engineering, computer science or other technical field from an accredited university
  • Understanding of PCs, servers, networking, operating systems, and mobile devices
  • Experience with 3M Infection Prevention Division, Food Safety and/or ESPE hardware devices (as a customer support/technical support/etc.) to include private, public, government of military environments
  • Experience in troubleshooting and support of hospital equipment, including complex hardware devices
  • Excellent communication skills (written, verbal and presentation)
  • Ability to support multiple projects across multiple product lines
  • Successful record of customer interaction, excellent technical presentation skills, interpersonal abilities, and multi-tasking skills
  • Demonstrated leadership skills

Location: Oakdale, MN
Travel: May include up to 10% domestic/international
Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

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3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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A little about us:
Innovation is a way of life at 3M. We solve problems by applying creativity, team work and ingenuity to improve life for millions of people worldwide.

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