Technical Support Specialist
Location:
St. Louis , Missouri
Posted:
November 12, 2016
Reference:
250515289




Position title


Technical Support Specialist (4 openings)




Duties


Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware. Provides support for both Windows and Macintosh devices. Provides support for projects such as, system upgrades, system integration and system administrations.
Respond to assigned tickets. Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Requires strong customer service skills, including written and verbal skills. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution.




Qualifications


High School Diploma plus 5 years of experience providing desktop support in an enterprise environment or equivalent experience.

Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Ability to understand, be accountable for, and complete assigned tasks associated with projects. Such as, system upgrades, system integration, and system administration.
The employee acts as a liaison between customers and senior technical staff, and as such is required to have strong customer service skills, including written and verbal communication skills.
Ability to prioritize work load to appropriately respond to customer needs and demands.
The employee is expected to provide support documentation for Tier 1 support staff.






Length of assignment


12 months








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