Technical Support Specialist
Location:
San Antonio , Texas
Posted:
February 08, 2017
Reference:
398914877
This position is responsible for providing technical support to internal and external customers to resolve Technical Incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution with the clients products of one or more of the following automated dispensing Platforms ¿Pyxis MedStation 3500/4000, CIISafe and Supply¿

Office operation hours are 6am-7pm, 7 days a week. The expectation for individuals is to work a 40 hours week and not limited to a Mon-Fri Schedule.

Must have Technical Skills
1. Proficient with Select statements with SQL Database
2. Familiar with Sybase and/or Microsoft SQL Databases
3. Familiar with writing batch files/scripting
4. Proficient with the following Operating Systems and Sub Features(4+ Years)
a. Server 2012/2008
b. Windows XP/7
c. Windows Event Logs
d. Windows Registry and Group Policy, Windows Services
e. Join devices to Domains and renaming computers.
5. Proficient with Networking topology and troubleshooting (4+ years)
a. How to Configure Home Wireless Routers
b. How to Ping, Traceroute, Telnet
c. How to Wireshark
d. How to configure DHCP/DNS on Devices
6. Proficient with Hardware Troubleshooting (4+Years)
a. Hard Drives, RAID
b. Peripherals (Printers, Scanners)
7. Applications
a. How to Install /uninstall Applications
b. How to Troubleshoot Application Errors
8. VMWare
a. Utilized VMWare and/or Hyper-V
b. Installed VM(Virtual Machines)
Soft Skills
1. Excellent incident ownership skills
2. Strong personal commitment to quality, customer service and patient safety
3. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
4. Excellent time management and multitasking skills
5. Ability to understand and communicate complex technical systems to a non-technical audience
6. Works in a team environment
7. Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations

Education
Associated Degree and/or Bachelor Degree

Preferred Certifications
CCNA, CCNP, A+, MCTS, MCSE












Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers. Typically is a college / university graduate or has equivalent experience. Has basic knowledge of theories, practices and procedures in a job family or skill. Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.






Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers. Typically is a college / university graduate or has equivalent experience. Has basic knowledge of theories, practices and procedures in a job family or skill. Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.





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