Technical Support Specialist, 3M Traffic Safety & Security Division* (Ohio)
Columbus , Ohio
January 10, 2017
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Job Description:

3M is seeking a Technical Support Specialist for the Identity Management Division to work remotely from their home office in the State of Ohio.

Job Summary:
The person hired for the position of Technical Support Specialist will be part of the 3M Cogent Identity Management team providing biometric identification solutions to government agencies, law enforcement and commercial enterprises.

The ideal candidate will be patient and respectful and use their excellent communication skills to listen to end users with no IT background; learn on their own to solve problems, know their limitations, and learn new technologies.

The Technical Support Specialist will solve issues by using their analytical and critical thinking skills and their knowledge of networks, applications, and hardware; leverage their knowledge of Linux/Windows and scripting tools for system administrative purposes; provide daily system support to customers including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance; and provide regular status reporting.

The person hired for the position of Technical Support Specialist will primarily provide system level support to key customers in the United States and overseas. This is an ideal role to further develop technical skills in the growing field of biometrics and security systems.

Primary Responsibilities include but are not limited to the following:
  • Installation/configuration/troubleshooting/testing of 3M Cogent's proprietary software and hardware solutions
  • Resolving customer reported issues and inquiries, via phone, by travel to customers' sites and/or remotely via secure network connection to customers' systems
  • Maintaining customer relations via phone or in person with various customers' users and personnel
  • Transporting, delivering, installing and training on hardware/software solutions to customers' sites and their designated personnel
  • Troubleshooting of Microsoft Windows, UNIX, and Linux operating systems
  • Troubleshooting of network environments
  • Troubleshooting of and reporting against databases (Oracle/SQL)

Basic Qualifications:
  • Associates degree or higher from an accredited university
  • Minimum of three (3) years of experience providing customer support
  • Minimum of three (3) years of experience working with Microsoft Windows Operating Systems

Preferred Qualifications:
  • Candidates must be detail oriented and a team player that can also work with little supervision
  • Candidates must be able to work independently with help from in-house engineers and have good time management skills. Service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
  • Candidates must have excellent verbal and written English communication skills, other language abilities are a plus
  • Candidates must have the ability to understand user problems and the ability to explain technical fixes in a clear manner to users. Technical training will be provided.
  • Candidates must have excellent troubleshooting skills and problem solving resourcefulness.
  • Experience with Windows-based operating systems troubleshooting and installation
  • TCP/IP network troubleshooting in distributed UNIX and Windows client/server environments
  • Certifications in relevant technical fields are desirable. Certifications are not required; however, they are a major plus in consideration for employment
  • Additional experience will also be strongly considered in the following areas:
    • (For any areas in which the candidate does not possess knowledge, the candidate will need to learn these areas on the job.):
    • LAN/WAN internetworking and protocols
    • Windows-based server installation and administration
    • UNIX/Linux installation and administration
    • RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
    • System and data backups and recovery

Location: 3M Remote - OH
Travel: May include up to 25% domestic/international
Relocation Benefits: Are not authorized for this position

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within 3M that may present access to export controlled technical data, 3M must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at 3M Company's sole election.

Learn more about 3M's creative solutions to the world's problems at or on Twitter @3M or @3MNewsroom.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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