Technical Writer
Location:
Charlotte , North Carolina
Posted:
October 21, 2017
Reference:
194578BR
JOB SUMMARY
The "Technical Writer" position is necessary to maintain a high quality documentation of all IT Service Activation platforms. The Tech Writer will be responsible for creating and writing various types of user documentation, including how-to guides, references, manuals and technical instructions. Provide guidance and support in the development of progress at all system layers, including data, processing, and front-end systems. This position is responsible for design, development and implementation of information technology systems, as well as consulting with project owners to resolve issues regarding operations, implementations, and system status. Research and recommend strategies for department direction on Operational Management Systems, technical interfaces, automated system solutions, and server-related topics. Provide technical expertise on complex projects and research new technology for use by department.


MAJOR DUTIES AND RESPONSIBILITIES
The Tech writer will be responsible for the following duties
-Plan, develop, organize, write and edit operational procedures and manuals
-Research, develop and document technical design specifications and test scripts
-Produce electronic documentation in addition to hard copy manuals
-Maintain a comprehensive library of technical documentation
-Manage updates and revisions to technical documents

Actively and consistently support all efforts to simplify and enhance the customer experience

Collaborate with Project Managers, Managers, Architects, Directors, and VPs in setting strategies and tactical implementing procedures

Research new technology products and make strategy recommendations to management and leadership

Coordinate and perform routine operating system and application reconciliations maintenance, including backup and recovery processes for applications and databases

Develop plan for business continuity, including monitoring system utilization/performance for capacity planning purposes

Act as a technical expert to provide technical support and software upgrades for applications

Design and configure customer-based systems and applications; provide guidance to database administrators in the configuration, tuning and maintenance of databases

Design disaster recovery plans

Assist in troubleshooting application, networking and operating systems problems

Manage relationships with hardware and software vendors

Work with Developers, Architects, System Administrators and Software Analysts as needed

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
A general working understanding of infrastructure technologies and concepts is preferred
Ability to demonstrate lateral thinking required to solve complex technical problems
Demonstrated knowledge in network design, network architecture, protocols and network topology
Demonstrated knowledge in TCP/IP and the OSI Model
Demonstrated knowledge of network devices and basic network appliances
Demonstrated knowledge of network designing software, such as Visio
Demonstrated knowledge of at least two application server platforms (WebLogic, WebSphere, Tomcat, JBOSS, etc.)
Demonstrated knowledge of at least three development languages (Java, C/C++, ObjectiveC, Perl, Python, ASP/.Net, etc.)
Demonstrated knowledge of at least three development or test automation tools (ANT, Maven, Hudson/Jenkins, JUnit, JMeter, etc.)
Demonstrated knowledge of at least three development frameworks (Struts, Spring MVC, Spring Security, JQuery, AXIS 2.0, etc.)
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

Education
BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience
4-6 years experience designing or configuring systems and/or applications
4 years Relational Database Design and Maintenance
Experience working in Telecommunications industry a plus
Technology agnostic and experience working with multiple technology stacks


WORKING CONDITIONS
Office environment


EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.


A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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