About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com . Department Overview Building a World-Class, Diverse and Inclusive Technology Team and We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. Job Description Technology Delivery / Partner Management Executive, Corporate Products and Services
The Technology Delivery / Partner Management Executive leads a diverse team of IT professionals (e.g. Development, Support teams and/or Business Systems Analysts. Technology Project Managers, etc.,) and is the key interface with the Corporate Products & Services business, Operations and key stakeholders in assessing scope, planning and delivering the most optimal end to end technology solution or service by effectively managing resources / services and support as well as relevant costs to enable business strategies. Job Requirements Sets direction and oversees a significant and diverse group/mix of technology professionals in the end to end delivery of technology solutions and/or services for the Corporate Products & Services
Oversee multiple large complex technology projects, system enhancements /applications and/or application management and requires top level expertise/specialization combined with management of a discrete unit or function, having significant autonomy and a long term business perspective
Accountable for a significant and sizeable budget for either on-gong maintenance and/or new developments/system enhancements for assigned business clients at the executive level
Manages a diverse range of IT professionals typically through a management team that directly manage a team of specialists involved in complex integration, development or system maintenance projects (where team size generally exceeds 50+ FTE and additional third party resources)
Oversees end to end delivery for a significant portfolio or suite of applications/platforms comprised of multiple concurrent projects / programs that can be enterprise in scope and generally up to and including projects at the Tier 1 level, with a high complexity profile
Reports to Head of Commercial Technology Qualifications Undergraduate degree or Technical Certificate; Graduate degree, preferred
10 + years of experience delivering a portfolio of complex technology projects
Deep technology experience/background (application development, infrastructure etc.) complemented with proven experience managing technology teams
10 + years of technology experience; expertise managing technology and product vendors
5+ years of experience supporting technology for B2B businesses viz. Cash Management Services and allied products
Strong communication and stakeholder management skills
Managers, other than those who serve as Executive/Senior Level Officials and Managers, including those who oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations.
Receive directions from the Executive/Senior Level management and typically lead major business units.
Implement policies, programs and directives of executive/senior management through subordinate managers and within the parameters set by Executive/Senior Level management.
Serve at functional, line of business segment or branch levels and are responsible for directing and executing the day-to-day operational objectives of the Company, conveying the directions of higher level officials and managers to subordinate personnel and, in some instances, directly supervising the activities of exempt and non-exempt personnel.
Includes those who report directly to middle managers.
Understand and support the Bank's Customer Service Strategy.
Consider the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders.
Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity.
Lead, coach and model quality service delivery at every interaction.
Support the ongoing improvement of the partner/Customer experience.
Employee and Team Accountability
Set appropriate context for the business unit/function to enable optimal performance and alignment to strategy.
Support the creation of goals and objectives for the business unit/function. Communicate those goals and objectives to the team.
Build capability - support / execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies.
Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture.
Create an extraordinary place to work - advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience.
Lead, coach and develop a highly effective team by ensuring on-going training and performance and development management.
Represent TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations.
Represent the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise.
Support the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with "Best Run" concepts and overall enterprise strategy and objectives.
Participate in establishing and executing plans and goals for the Business to drive toward results.
Develop and maintain an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight.
Provide financial reports and analysis including budget variances to management on a regular basis.
Business Operation Accountability Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at firstname.lastname@example.org. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) New Jersey City (Primary) Mount Laurel ProvState 2 Maine City(s) 2 Mount Laurel
A little about us:
TD Bank is creating and sustaining a diverse and inclusive workplace that reflects the people, cultures and languages of the communities we serve.