Digital Personalization - Technology Manager

  • Company: Verizon
  • Location: Bernards, New Jersey
  • Posted: April 24, 2018
  • Reference ID: 474533-1A

What you’ll be doing...

This role will own the Personalization platform roadmap and strategy for Digital Operations stakeholders. They will make decisions and give direction to cross-functional teams without Senior Manager approval required. Escalations would be handled and resolved by this role unless an Executive decision is required. This position will also manage external partners.

  • Develop innovative platform strategies to improve business outcomes for stakeholders with a focus on customer experience of our digital platforms.

  • Gatherand prioritize business requirements based upon business and user needs and technology capabilities

  • Evaluatevendors, perform market and other forms of business analysis, and develop and present solutions and recommendations.

  • Define, scope and plan new solutions for clients, determine how to measure business results, model current/future business processes, gather business requirements and identify the organizational changes required to successfully realize the benefits of the solution

  • Manage diverse project teams, mentor Business Analysts, handle project escalations and provide executive level reporting on a regular basis.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of relevant work experience

  • Six or more years of relevant work experience

  • Experience in delivering Personalized experiences to digital platforms

  • Expertise with digital, interactive, and some traditional/direct marketing in an E-commerce setting.

  • Strong tactical delivery skills and expertise in multiple implementation disciplines (Technology & Development, UX/Design, Project Management, Analytics, etc.)

  • Extensive knowledge of, and experience with, a broad range of digital marketing technologies and methods

  • Experience providing a vision to the total solution, managing a track of work and defining a comprehensive solution that directly aligns with strategic vision and stakeholder objectives

  • Proficient leadership and managerial skills to independently manage teams, during multiple phases of the project lifecycle

  • Demonstrated consulting skills, including stakeholder relationships and team facilitation

  • Experience knowledge of business and technology trends and relevance to digital

  • Experience applying technology to meet business requirements.

  • Ability to structure and plan large projects/programs

  • Experience with process mapping and process redesign.

  • Experience developing and defining KPIs

  • Experience with organizational assessment and digital transformation - evaluating people and processes

  • Ability to identify and manage risk on projects

  • Experience in developing and deploying omni-channel (web, social, mobile, email) solutions

  • Experience with Adobe and Oracle Commerce tool suite.

Even better if you have:

  • Omni-channel and/or customer experience strategy experience a plus

  • Creativity with an eye to developing new and innovative solutions

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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