The PBX Operator/Telecomm Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

• Answers multiple incoming telephone lines.
• Obtains necessary information and transfers calls to correct extensions.
• Provides information to callers as appropriate.
• Performs overhead paging.
• Monitors all alarms located in PBX and notifies appropriate personnel as required.
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area.
• Maintains confidentiality, security and integrity of patient and organizational data.
• Ensures release of information is consistent with all privacy policies.
• Orients and mentors new staff members.

Qualifications:

• Experience in customer service position.
• Previous PBX experience is desirable.
• Ability to fluently speak and understand English.
• Previous experience in hospital setting preferred.
• Ability to perform calmly, competently and quickly in emergency situations.
• Customer service abilities.
• Ability to perform work that requires frequent standing, bending, reaching and some lifting.