Telecom Operator PRN

The PBX Operator/Telecomm Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
  • Answers multiple incoming telephone lines.
  • Obtains necessary information and transfers calls to correct extensions.
  • Provides information to callers as appropriate.
  • Performs overhead paging.
  • Monitors all alarms located in PBX and notifies appropriate personnel as required.
  • Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
  • Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
  • Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
  • Assist with maintaining cleanliness, safety and security of the PBX area.
  • Maintains confidentiality, security and integrity of patient and organizational data.
  • Ensures release of information is consistent with all privacy policies.
  • Orients and mentors new staff members.

  • Experience in customer service position.
  • Previous PBX experience is desirable.
  • Ability to fluently speak and understand English.
  • Previous experience in hospital setting preferred.
  • Ability to perform calmly, competently and quickly in emergency situations.
  • Customer service abilities.
  • Ability to perform work that requires frequent standing, bending, reaching and some lifting.

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