Telehealth Nurse Educator, Neurology
Location:
Frisco , Texas
Posted:
February 03, 2017
Reference:
00001HLL

POSITION SUMMARY:


Under general direction of the Senior Nurse Manager or Nurse Manager, the remote associate is responsible for providing clinical product and diagnosis related information and services to physicians, nurses, health professionals and patients.

PRIMARY DUTIES AND RESPONSIBILITIES:
  1. Provide consumer support in a call center environment for patients receiving treatment within a designated specialty.
  2. Risk assess patient for compliance and adherence to treatment regimen
  3. Identify barriers to care
  4. Provide information about disease process
  5. Provide emotional support to patient and family members
  6. Accepts inbound calls and makes outbound calls to enrolled patients
  7. Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
  8. Enter all consumer activities accurately in clinical data base
  9. Intakes and reports adverse events as directed
  10. Must be able to work a flexible schedule and have flexibility for changing program needs
  11. Performs related duties as assigned


Qualifications:
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
  1. Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in any state.
  2. Graduation from an accredited nursing program
  3. Experience with and/or potential to provide high quality customer service
  4. 5 years of experience within a designated specialty such as oncology, neurology, medical information/pharmacovigilance, behavioral health
  5. Telephonic experience a plus
  6. Certification may be required
  7. Graduation from an accredited nursing program
  8. Case management experience a plus
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  1. Excellent oral and written communication skills
  2. Excellent interpersonal skills
  3. Ability to use a computer for data collection proficiently
  4. Strong organizational skills; attention to detail
  5. Good critical thinking skills
  6. Strong computer skills

A little about us:
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