Telephone Ops Engineer II
Greenwood Village , Colorado
September 23, 2017
Under limited supervision, responsible for managing the central office switches deployed by the company. Specifically responsible for performing or providing support for the following functional areas Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) or packet based such as Voice Over IP soft switches.

Tools Administration experience is required - deploy, configure, maintain, and customize applications: Netscout, ImfinishStream, nGenius; Empirix eXMS, IntelliSight, Gigamon.

Conducts daily detailed DNHC process for assigned areas of responsibility. Manages all telephony equipment under limited supervision.

Follows established guidelines for telephone network daily health check procedures and call out protocols during outage situations.

Prepares detailed RCA documentation as a post mortem for critical outages.

Configures and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution.

Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.

Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.

Creates mops and plan changes in advance with limited assistance.

Assumes key role in trouble shooting efforts during major outages and in all Residential and Business telephony issues.

Documents switch and telephone network architecture.

Provides guidance and assists other Engineers in documenting switch and telephone network architecture.

Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues or CCNT.

Supports all core telephony equipment including hardware and software upgrades, maintenance and expansions. Guides TOE I in implementation.

Evaluates and plans for core telephony equipment changes and expansions.

Assists in the development of on-going reporting.

Skills/Abilities and Knowledge
Ability to effectively communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Tools experience is required with Netscout/Empirix, or Imfinishstream.
Intermediate ability to troubleshoot during outage situations and knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
Demonstrated critical thinking during stressful or complex projects.
Strong skillset with personal computer and software applications
Valid driver's license with satisfactory driving record within Company required standards

Bachelor’s degree in Engineering or related field or equivalent work experience
CCNA/CCIE or other industry certifications

Related Work Experience Number of Years
Wireline, Wireless, or Broadband telephony switch installation or administration 3
Database management and network configuration work experience 3
Telephone Industry Experience 3

Skills/Abilities and Knowledge
Knowledge of company products and services
Solid understanding of common word processing, spreadsheet, Presentation, Design software and concepts.
Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

Office Environment
May work in:
Network Lab environment
24X7 Network Operations environment
Field Operations environment
Occasional travel as required

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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