Under minimal supervision, responsible for managing the central office switches deployed by the company. Specifically responsible for performing or providing support for the following functional areas Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR)/ Time Division Multiplexed (TDM) or packet based such as Voice Over IP soft switches. Resolves the vast majority of telephony network trouble tickets without assistance. Provides troubleshooting assistance to entry level & mid-level switch engineers. Directs the trouble shooting efforts during major outages.
MAJOR DUTIES AND RESPONSIBILITIES
Conducts daily detailed DNHC process for assigned area of responsibility.
Manages all telephony equipment under minimal supervision.
Configures and troubleshoots SS7, ISUP, SIP unassisted. Assists and coordinates the efforts of other TOE I/II in configuring and troubleshooting SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
Prepares detailed RCA documentation as a post mortem for critical outages.
Leads installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.
Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
Creates mops for other TOE for implementation, review and guides other TOE in mop creation and implementation.
Assumes a leadership role during major outages, coordinating not only within the Telephony group but between functional areas as well as in all Residential and Business telephony issues.
Holds a key role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
Documents switch and telephone network architecture.
Assists other Engineers in documenting switch and telephone network architecture and with trouble-shooting during major outages.
Creates documentation standards and assists and guides other TOE in the implementation of the standards.
Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues, ability to direct IP connectivity trouble-shooting or CCNA and ability to direct trouble shooting efforts.
Supports all core telephony equipment including hardware and software upgrades and maintenance.
Evaluates and plans for core telephony equipment changes and expansions.
Guides and assists other TOE in maintaining, upgrading and deploying core telephony equipment.
Assists in the development of on-going reporting.
Skills/Abilities and Knowledge
Ability to effectively communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Solid ability to troubleshoot during outage situations
Advanced knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
Demonstrated critical thinking during stressful or complex projects.
Strong skillset with personal computer and software applications.
Valid driver's license with satisfactory driving record within Company required standards.
Bachelor’s degree in Engineering or related field or equivalent work experience.
CCNA/CCIE or other industry certifications
Related Work Experience Number of Years
Wireline, Wireless, or Broadband telephony switch installation or administration 5
Database management and network configuration work experience 5
Telephone Industry Experience 5
Skills/Abilities and Knowledge
Knowledge of company products and services.
Firm understanding of common word processing, spreadsheet, Presentation, Design software and concepts.
Solid knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
May work in:
Network Lab environment
24X7 Network Operations environment
Field Operations environment
Occasional travel as required