The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, worldwide. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues
* 1-2 years of helpdesk / call center experience
* 1-2 years of experience working with "help desk ticketing tools" i.e.HP Service Manager knowledge is preferred, but not necessary
* Ability to troubleshoot common Windows 7 related issues
o Only English is required for this role. Must be able to verbally navigate thru a Win 7 desktop/pc
Understanding of both wired and wireless networks
o Local and network printing configuration
Android / iOS troubleshooting
o Understanding domains
Office Suite 2003 - 2013 (Word, Excel, Outlook, PowerPoint, Access, Lync /Skype)
Project 2003 - 2013
Visio 2003 - 2013
Internet Explorer 9+
Basic understanding of the Microsoft Office Suite 2003-2013, O365
* How to create an enterprise outlook profile
* Troubleshooting and Creating rules
* How to create a PST
o Basic Microsoft Excel support
o Basic Microsoft Word support
Cisco VPN Client
Blackberry Desktop Manager
Strong soft skills is a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization
This position is a contract position with the opportunity to get hired direct with TEKsystems Global Services.
We are a multi customer support center that provides various levels of support. Everything from more customer service orientated to highly technical windows and network support. We also provide growth opportunities for agents to go from Tier 1 to Tier 2, Tier 2 to Lead, and Team Lead into management.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.