Tier 1 IT Support Desk Professional

  • Company: Adecco
  • Location: Louisville, Kentucky
  • Posted: November 25, 2016
  • Reference ID: 1994431995
Adecco is assisting a local Client in their searchfor a Tier 1 IT Support Desk Professional (Microsoft Windows, Desktop Imagine) to work in Louisville, KY. This position is for Adecco's client who is a Leading Provider of Cable TV Services and Broadband Connectivity in the USA. It is a great opportunity with a well-established company and offers a competitive W-2 compensation and benefits package.

Job Type: Contract W-2 No Corp-Corp or Third Party supported at this time

Job Location: Louisville, KY
Relocation: No relocation assistance is available
Remote Option: No - Onsite Only
Education Requirement: High School Diploma Required
Length of W-2 position: 3 Months Contract with possible extension based on business need
Experience Level: 3+ years of experience in a similar role (Helpdesk, Call Center)
Pay Rate: $21.34/Hour W-2 with Candidate benefits package available
Position Type: W-2 Only no Corp-Corp or third party supported or accepted at this time

Adecco does not support Visa, Corp-Corp or Third Party candidates at this time. To be considered for this position, you must have the legal right to work in the US without sponsorship and on W-2, No Corp-Corp or Third Party accepted

To Apply: Apply Online by selecting "Apply Now" and your resume will be sent directly to the Recruiter
Job Description:
The Support Desk Specialist provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of our IT Systems.
Essential Duties
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
Provide prompt and reliable technical assistance to company employees desktops, laptops, printers, and other miscellaneous peripheral devices
Attempt to resolve as many incidents during the first call or at Tier I.
Document incident status in incident database tools
Provide polite and friendly customer service.
Contribute to the integrity of the operating systems.
Plan for and respond to service outages and other related issues.
Develop operating scripts as needed to support activities.
Participate in organizations change management process.
Analyze and resolve network hardware and software problems.

Qualification Requirements:
High School Diploma
3+ years of related experience
Microsoft Windows environment and/or call center or service desk environment.
Large Enterprise-level experience in supporting multiple operating systems and environments.
Working knowledge of computers, printers, laptops, and common windows applications.
Knowledge and familiarity with computer security, malware and threat detection/awareness/removal related to support
Imaging, replacing, and troubleshooting desktops and laptops

To Apply: Apply Online by selecting "Apply Now" and your resume will be sent directly to the Recruiter

Adecco Group offers Consultant benefits including Holiday, 401(k), Insurance Benefit Plans. Adecco Group is an Equal Opportunity Employer. All applicants required pass a Criminal Background and Drug screen prior to employment. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

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