Experience troubleshooting the remote users and have worked with VPN- virtual access or ISP experience. The customer wants them not to just troubleshoot but also build relationships with the employees.
Technical Requirements: Supplier resources will have the following skills / experience / background:
1 years working on a Service Desk and 2 years of Desktop Experience
Experience utilizing a Knowledge Management System
Experience utilizing a Service Desk incident tracking software
Excellent customer service and people skills
Ability to work simultaneous tasks
Technical knowledge and understanding of PC hardware
Experience with MS Operating Systems (Windows XP & Windows 7)
Experience with MS Office Suite
Excellent Oral and Written communication skills
Minimum Typing speed of 25 wpm
Ability to meet critical timelines in a rapidly changing environment
Windows 7 operating system knowledge
MUST HAVE ONE:
Bachelor of Information Systems
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.