Total Loss Settlement Specialist


At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  Our Claims Organization’s vision is to be the most admired in the industry and among consumers by being purposeful, innovative, passionate, and customer-centric in everything we do.      




  • Serves as Initial Loss contact with the customer.
  • Under minimal supervision
  • Negotiates and pays complex and/or sensitive automobile claims when damage is too extensive to repair.
  • Negotiates and processes total loss claims by verifying automobile options, determining the value of the automobile, discussing and Negotiating a settlement with the customer, and processing the settlement.
  • Researches and settles any value disputes with the customer.
  • Completes form letters and contacts insured’s or claimants to follow up and provide the status of their claim.
  • Performs other duties as assigned or required.



  • Comprehensive knowledge of the Property and Casualty industry, products and coverage’s.
  • Property & Casualty Adjuster License (preferred)
  • High school diploma, equivalent, or equivalent experience. (Required)
  • College or Bachelor Degree (preferred)
  • 1-3 Years related Claims experience.


Property & Casualty Claims




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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