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Responsible for processing title work for total loss vehicles, providing service to customers who have questions or need assistance completing their title or paperwork, and following up with lienholders to ensure we receive necessary title or paperwork from them. Assists Total Loss Specialists with questions concerning paperwork, and coordinate with Field Salvage to make sure salvage is sold in a timely manner.
Essential Job Functions
Review paperwork and titles for accuracy and completeness in accordance with state guidelines. Must learn and be familiar with paperwork requirements for all fifty (50) states. Contact and coordinate with vendors, as needed, to verify the accuracy of paperwork received from customers. Sort and file or submit received paperwork to vendor for processing. Make outbound calls to customers and lienholders to follow up on paperwork and titles, and contact them to discuss any errors or inc omplete paperwork. Send paperwork to customers who submit incomplete or inaccurate paper/title work. Maintain adherence to the diary system, and ensure timely follow up with customers, lienholders, Total Loss Specialist, and management concerning receipt or processing of paperwork. Take inbound calls and emails from customers and lienholders who have questions concerning completing their paperwork or signing their title and provide direction and assistance to the callers. Maintain phone and email contact with internal customers (Total Loss Specialists, Field Salvage Coordinators, management) regarding payment availability to customers, incorrect/inaccurate paperwork, vehicles requiring special attention, inventory updates, and other related items. Complete alternate sale process letters, as appropriate, when paperwork is not accepted by the state. Utilize diary to ensure letters are mailed timely, in accordance with state guidelines. Completes other duties as assigned, including but not limited to attendance at weekly supervisor huddles and quarterly department tr aining.
High School Diploma or equivalent - Required Ability to pass California Fair Claims Practices Exam within three weeks of hire date - Required
Previous clerical or administrative experience - Preferred
Special Skill Requirement
Basic computer skills and basic understanding of Microsoft Office Minimum typing requirement – 35 WPM
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
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