Trainer, End User Experience

  • Company: Capital One
  • Location: Richmond, Virginia
  • Posted: January 22, 2017
  • Reference ID: R18123
West Creek 4 (12074), United States of America, Richmond, Virginia

Trainer, End User Experience

Capital One is seeking a Trainer who will be responsible for training or coordinating the training of the PowerUp Innovation and Support organization. (PowerUp refers to the IT End User Experience Team)

Responsibilities: 

  • Conducts technical and customer service training is conducted timely across the organization
  • Helps set priorities and influence outside teams to focus/improve the end user experience 
  • Coordinates training with experts
  • Ensures adequate records and systems are maintained

Basic Qualifications

  • Bachelor's Degree or military experience
  • At least 1 year of IT operations experience
  • At least 1 year of experience with ITIL processes 

Preferred Qualifications: 

  • Master's Degree in Computer Science, Information Systems, or Engineering or military experience
  • ITIL Certification  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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