As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This role will deliver, reinforce and sustain learning solutions that build and enhance the skills, knowledge and abilities of the frontline sales teams. The Trainer, Field Sales will build strategic relationships that allow for on-going collaborative interactions that help identify learning gaps and potential solutions. A thorough understanding of training techniques, adult learning principals and wireless performance measurements will ensure that learning experiences are effective and values driven. Successful execution of this role will result in improvements in our key business metrics: Customer growth, sales revenue, customer loyalty and churn.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
3 years of retail management experience
Working knowledge of Microsoft applications including Word, Excel and PowerPoint
Competent understanding of Adult Learning Principles
Able to facilitate effective and engaging presentations using a variety of delivery modalities
Able to manage group or individual conflict
Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles
Able to read, analyze and discuss possible action plans based on business performance metrics
2+ years of Multi-unit management experience
Proficient in Microsoft applications, including Word, Excel and PowerPoint
In-depth understanding and application of Adult Learning Principles
Ability to adapt facilitation style to the audience to ensure an engaging and effective delivery of knowledge transfer occurs
Ability to influence leadership in a way that aligns regional needs with company strategy
2+ years professional training experience
An understanding of the wireless retail industry including performance metrics
3-5 years equivalent work experience in lieu of degree
License or Certification (None)
Able to stand for long periods of timeEssential Functions
Field Support: Build collaborative internal, external and cross-functional relationships as an integrated part of a support organization and the retail leadership teams. - This includes regular attendance on conference calls and in meetings with field leadership. - Schedule and attend regular store visits with DM, RD or BSOM. - Able to model training objectives in a live retail setting providing appropriate On-The Job Training to frontline learners at all levels.
Training Reinforcement and Sustainment: - Timely, actionable and accurate follow-up that promotes enthusiastic leadership engagement for post training strategy increasing the practical application and consistent demonstration of the desired competency, skill or behavior. - Ongoing calibration and alignment of training initiatives to business priorities. Ensure continued development of skills and competency, keeping spirit of initiatives fresh and relevant with all team members.
Communication: Initiate bi-directional communication ensuring internal partners are well equipped to provide the appropriate tools and resources to support the frontline. - Provide field level feedback and personal observations to internal teams to support on-going quality improvement. - Ensure frontline is aware of training initiatives and has a clear understanding of how to execute. - Provide regular individual contribution updates as requested.
Training: Prepare for and facilitate training. Able to employ traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On The Job Training (OTJ) to a diverse audience in both size of group and experience. - Able to co-facilitate with field leaders and prepare them to cascade training as required. - Implement training by accounting for all logistics and preparation expectations - Promote an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skill or behavioral change.
Strategic Planning: Work collaboratively to operationalize learning initiatives. - Identify learning solutions based on feedback, observations and business performance including training completion reporting. - Recommend best course of action including how to prioritize and integrate learning solutions into existing field operations plan. - Utilize existing content development process to create tools and new learning solutions. - Maintain a personal planning calendar that is in partnership with field and training team expectations.
Project Support: - Represent the frontline as a Subject Matter Expert for training content and the development of training plans as requested by internal project teams. - This role also represents the Project Team to the Sale Delivery team by working closely with delivery leadership and by providing regular project updatesWe Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
A little about us:
Being Magenta means something different to each of us, but whatever our role, we stand together behind the game-changing mission of Team Magenta.