Traveling Engine Field Service Technician, Level III
Location:
Broomfield , Colorado
Posted:
December 11, 2017
Reference:
170005X2
Traveling Engine Field Service Technician Level III

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career.

The Traveling Engine Field Service Technician Level III is a technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.

An Extraordinary Cummins Technician...

• Embraces new technology for diagnostics and data gathering.

• Focuses on a high level of customer service and communications.

• Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.

• Mentors and coaches junior technicians.

• Readily adapts to a changing work environment and work assignments.

Key Responsibilities

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Escalates unresolved issues to product specialists or supervisor.

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Qualifications:
Qualifications and Competencies
Skills
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships
Ability to prepare reports providing feedback on service interventions
Able to understand and follow the Technical Support Request ((TSR) process
Skill Level B
Skill Level A plus:
Ability to identify and resolve engine system failures relating to and impacted by component failure
Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
Can resolve complex technical problems

Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
Must abide by all local, state and federal rules and regulations.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.

Experience
Significant field service work experience preferred
Expert level knowledge of and/or experience with multiple engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)

Additional Responsibilities Unique to this Position
This is a Traveling Technician position that will be given out of town assignments that may last several days, several weeks, or longer.
Purpose and scope of role include, but are not limited to, assisting with the workload demands throughout the Rocky Mountain Region and helping branches with high work volumes take care of customer needs.
Traveling Technicians will be based out of a "home" branch location and the base location is negotiable, depending on qualifications of applicant and business needs.

Compensation: Base salary commensurate with experience.

Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

A little about us:
No, this isn't one of those ordinary jobs.

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