The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.
¿ Primary responsibility is to successfully process Public Sector applications in a fast-paced environment in which there is a high level of focus on quality, detail and accuracy
¿ May be required to work in any of the following areas and will be required to meet or exceed productivity and quality standards in those areas
o Mailroom ¿ Sort, scan and deliver all incoming mail. The process requires repetitive standing, bending, lifting and sitting
o Batching ¿ Open mail, disassemble and reassemble sensitive documents to prepare for processing. Responsible for accurately calculating fees. This process requires repetitive fine motor skills, bending, lifting and sitting
o Scanning ¿ Scan documents and checks, regularly clean scanning machine, reviewing images for quality. This process requires bending, lifting and standing
o Data Entry ¿ Accurately key both alpha and numeric data, 7,500/90% accuracy as the business needs dictate. This function is performed while sitting and requires repetitive keyboarding skills
o Additional clerical duties, such as printing name labels, etc.
¿ As a critical member of operations production team, meet production and quality standards across a minimum of two core functional areas
¿ Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
¿ Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines
¿ Expected to identify potential issues, recommend solutions and escalate to local management as necessary
¿ May participate in projects and/or committees as appropriate
¿ A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
¿ Public Sector Lockbox operations experience preferred
¿ Must be meeting and/or exceeding production and quality standards in at least two functions
¿ Must have strong attention to detail, proficiency with numbers, and solid organization skills
¿ Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
¿ Basic knowledge of Microsoft Office and computer skills needed
¿ Effective written, verbal communication and math skills
¿ Demonstrated history of working independently while also being a respectful team member
¿ Able to work additional hours based on business needs
¿ Ability to perform a full shift of standing and lifting up to 40 lbs.
¿ Manual dexterity required, all tasks are repetitive
¿ U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
¿ Must pass an extensive background check (renewed every 5 years)
¿ High School diploma or GED required
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