Johnson & Johnson’s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for an Ultrasound Clinical Account Specialist for Biosense Webster located in Washington, DC / Baltimore, MD / Eastern PA areas. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Electrophysiology (EP), Surgical and Non-Surgical Aesthetics, Sedation and Reprocessing.
Biosense Webster is the global leader in the science of diagnosing and treating heart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster at <a href="www.biosensewebster.com">www.biosensewebster.com</a>
The Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for BWI diagnostic and therapeutic catheters and systems – with an emphasis on the AcuNav™ and SOUNDSTAR™ catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively. The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company’s product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
The ULS CAS will provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures. Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND ™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers. Use consultative selling techniques to identify potential sales opportunities within the account. Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business. Maximize customer case support capability through proper planning and scheduling techniques. Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD). Drive collaboration and maintains consistent, open lines of communication with external partners (i.e. Siemens, GE, Gore, etc.).
The ULS CAS will also develop and share best practices with US Field Sales and Service colleagues and internal partners. Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions. Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session. Provide mentoring for new BWI commercial team members as requested.
Additional duties include responding daily to requests by email and voicemail from customers, practitioners and partners. Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input. Maintain Safe Fleet standards according to Company guidelines. Responsible for communicating business related issues or opportunities to next management level. Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. Performs other duties assigned as needed.
A minimum of a Bachelor’s degree or relevant equivalent experience is required. A minimum of 4 years of experience in clinical echocardiography lab is required. Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape. Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
Candidates must possess a valid driver's license issued in the United States. The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. Required to work in a laboratory setting near or with heavy equipment, ability to lift 60 lbs., and wear protective gear (i.e. lead aprons). Preference will be given to candidates living within 30 miles of the posted geography.
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