*Corporate Title: Consultant, MM Underwriting-CL*
This is a full-time, regular employee position, functioning in a senior level individual contributor position and handling commercial lines middle market business for the Central Atlantic region. This position will be located in the Grandview Yard office in Grandview Heights, OH, and report directly to the AVP, Middle Market Underwriting for the region.
This Consultant is responsible for internal quality assurance practices for CARO. As the point person for the region, this role coordinates monthly file reviews and calibrates the review process in addition to being the lead for home office annual quality reviews. This role is also responsible for leading LARC meetings, identifying accounts to discuss, and coordinating/disseminating large losses to handle appropriately, in addition to maintaining regulatory and compliance processes. Duties will also include other duties, tasks and responsibilities as called upon.
This person will be: highly organized; collaborative; analytical; professional; able to coordinate, lead and execute upon regional action plans; willing to take initiative, proactive, and solution-focused; and able to take on various tasks as called upon.
+ Leadership: experience as either formal or informal leader of others; the ability to act as a leader and mentor to the middle market underwriting team
+ Underwriting: strong commercial underwriting experience, preferably with middle market accounts
+ Communication & Presentation: strong written and verbal communication and presentation skills
Existing experience and familiarity with PCIO and/or Harleysville platforms is very strongly preferred.
JOB SUMMARY: For associates whose primary focus is MM accounts - Underwrites the largest, most complex or unique MM commercial lines accounts, both new and renewal, and drives market development, profit and premium objectives. Provides service to agents on all accounts underwritten, working independently, with field territory management and other underwriting and service personnel. Acts in a leadership capacity to develop, underwriting initiatives, agency management and team capabilities. Highest level of underwriting authority on account underwriting and pricing based on expertise and focus. Acts as a technical resource to Commercial Lines Underwriting team members on product line or market segment, providing guidance on regulatory issues, specific risks, policy forms, underwriting appetite and guidelines.
REPORTING RELATIONSHIPS: Manager/Director. Typically no direct reports.
CORE JOB DUTIES & RESPONSIBILITIES:
+ Conducts detailed research on all aspects of a product line or market segment to help make policy and practice decisions. Gathers information from multiple sources according to company guidelines, in order to perform underwriting analysis. May require gathering verbal information or data through reports or other electronic means. May research issues in support of unit objectives and participate on committees or special projects.
+ Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. May perform portfolio analysis or additional underwriting analysis in support of unit objectives. Analyzes regional underwriting performance experience, identifies problems on a territory level and proposes action plan to address/rectify those situations.
+ Manages larger, more complex work that requires working with and through others to meet overall project timelines and maximize workflow. Manages referral underwriting, which have been escalated from other underwriting staff, and provides suggested decision or approach. Ensures file handling quality and workflow efficiency. Assists in managing work inventories within the unit. Helps ensure appropriate workflow for unit and department by providing subject matter expertise to resolve issues.
+ Underwrites new business, renewals and endorsements for middle market accounts. Decisions at this level may require review of additional variables, leveraging agency, sales and underwriting relationships, inspection reports and evaluation of exceptions. Reviews for acceptability and handles those within authority using company underwriting guidelines and standards. May assist manager in performing audits including corporate, underwriting, agency and self audits. Highest level underwriting authority and decision-making.
+ Plans completion of assignments to meet agreed upon timelines and service level agreements. Provides input and feedback regarding operational business plan. Coordinates account service plans from loss control and claims.
+ Proactively identifies and drives opportunities for business development and issues resolution through consulting with agents and internal partners. Understands organizational capabilities and opportunities to drive maximum value of relationships. Provides technical expertise to underwriting associates and agents. Advises on the underwriting of larger, more complex, and/or unusual business to determine acceptability, terms, conditions, pricing and sales techniques. Counsels commercial underwriting on the interpretation of issues regarding policy contracts, legislation, rules and standards. Provides industry trend observations to leadership.
+ Communicates with agents and other internal and external business partners by requesting and providing requested information. Helps digest and communicate technical requirements. Consolidates and summarizes product and underwriting changes.
+ Strengthens internal and external relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the review and analysis of agency performance. May act in a consultant role for all large accounts and participate in agency/insured visits to discuss profitability initiatives in conjunction with Claims and Loss Control representatives.
+ Oversees and facilitates appropriate customer service levels. Follows up on and ensures proper handling of escalated customer service requests.
+ Educates internal and external partners on underwriting process, practice and tools. Helps train less experienced underwriting staff. Coordinates, participates and/or leads training development or delivery as a subject matter expert. Identifies and communicates training needs and opportunities. May develop and deliver training within the unit. Provides technical underwriting and/or mentoring as needed.
+ Performs other related duties as assigned.
MINIMUM JOB REQUIREMENTS:
Education: Bachelor's degree or equivalent work experience preferred.
License/Certification/Designation: Completion of INS, AU or similar designations with progress toward CIC and/or CPCU is preferred.
Experience: Minimum of 10 years of progressively responsible commercial lines middle market underwriting experience
Knowledge: Commercial underwriting policy, practices and procedures. Rating plans and plan concepts. State and Federal insurance laws and regulations. Commercial insurance processing systems. Working knowledge of company operations and products. Sales, claims, service center, property/casualty field operations, loss control principles and legal issues involving knowledge of commercial contracts.
Skills/Competencies: Verbal and written communication skills used to interact with all levels of internal and external contacts. Ability to manage and train associates in all aspects of commercial underwriting activity. Ability to be flexible and adaptable to changing situations. Ability to set work priorities that conform to established standards. Ability to analyze insurance risks, apply logical judgment and utilize procedures effectively. Able to operate PC and applicable business software.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager's leader and HRBP.
Overtime Eligibility: Not Eligible (Non-Exempt)
Working Conditions: Normal office environment. Occasional travel may be required to travel to client or meeting locations. Extended or non-standard work hours as required to meet business need.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Family/Function: UND/COU
Job Evaluation Activity: KMP 3-2015
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