Parallon, Revenue Cycle Point Solutions, is a leading revenue cycle management company serving hospitals and physician practices. Our clients choose us because of the effectiveness of our revenue cycle solutions that address the challenges within revenue cycle management, our strong cultural commitment to patient satisfaction while meeting client needs, the depth of our expertise delivered through our specialty Centers of Excellence, and our results-accelerated through analytically driven work flows enabled through leading-edge technology. RCPS also has deep industry knowledge and proven practices in technology, workforce solutions, consulting, group purchasing and supply chain.
The Unit Manager
is responsible for directing and coordinating collections activities within assigned department, ensuring external client satisfaction. Coordinates, manages and facilitates workload, assignments, tasks and projects recognizing production goals. Responsibilities:
Maintain an adequately trained collection staff to handle current production goals within department. Monitor and ensure production goals and quality of work are being achieved by the staff.
Provide coaching and development through informal observation and formal monitoring, including monitoring telephone calls, voice and emails and conducting side-by-sides.
Provide performance feedback to staff members. Complete and maintain required documentation regarding performance and training/development.
Maintain an inventory of problem accounts that have been escalated up by the Lead Supervisors and make follow-up calls or provide other resolution action as needed. Provide assistance to staff on individual account issues.
Prepare daily and weekly reports as needed.
Monitor and manage the dialer to perform at optimum levels.
Ensure weekly Rap sessions with staff members occur. Meet with Team Lead to review and address issues surfaced.
Maintain and monitor scheduling for all staff members which includes time off and overtime issues. Approve employee time records.
All other duties as assigned.Qualifications:
- Knowledge: Working knowledge of collections. Capable of meeting production goals through subordinates. Bachelor's degree in Business or equivalent or a combination of a high school diploma or equivalent plus advanced relevant formal training.
- Experience: Minimum 4 to 6 years experience in collections, customer service or equivalent with progressive responsibilities. At least 2 years previous supervisory experience or leadership in a similar capacity. Experience with standard office software products a must.
- Skills/Aptitudes: Demonstrated leadership, analytical and problem solving skills, plus the ability to act/decide accordingly. Ability to communicate at all levels both internally and externally with clients. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom