User Experience Designer IV - Visual Design


Are you interested in helping solve today's most critical housing challenges? In simplest terms, Fannie Mae serves the people who house America. We work at the heart of housing by providing reliable, affordable mortgage financing in all markets at all times, buying loans that banks and other lenders originate, so they can fund new loans. This gives more people the opportunity to buy, refinance, or rent homes and apartments. Creating these opportunities is what drives the people who work at Fannie Mae.

For more information about Fannie Mae, visit


Responsible for improving the digital experience of customers through a combination of applied Design Thinking, UX design and visual design techniques. Facilitates insight generation through empathy interviews, leads ideation workshops and creates design artifacts that will result in enhanced customer experiences. Ensures that the voice of the customer is captured and honored throughout the product lifecycle so that the design vision is faithfully executed by technology partners. Use the latest design and development practices to create customer-centric solutions.

  • Utilize Design Thinking processes and techniques in partnership with business and technology leaders and practitioners
  • Ensure that customer insights are applied to proposed features and functionality for a portfolio of digital products
  • Create design artifacts of all kinds, from personas and customer journeys to concept sketches, low fidelity layouts, high fidelity design comps and interactive prototypes
  • Lead ongoing prototype refinement through continual iteration based on customer feedback and technical feasibility
  • Exhibit a high level of comfort with designing throughout the discovery and delivery phases of the product lifecycle, from initial empathy interviews to sprinting with agile development teams

  • Bachelor's Degree or equivalent required
  • 6 years of related experience
  • Bachelor's degree in Graphic Design or Visual Communications
  • 6 years of experience working in an agency or in-house creative environment
  • Experience with Design Thinking methodology
  • An exceptional portfolio of work that showcases your creativity and the ability to think through and solve complex UX and communication challenges
  • Ability to synthesize research findings into compelling visualizations
  • Ability to use contemporary design tools such as Adobe CC, Sketch, InVision, etc.
  • Experience creating presentations in Keynote and PowerPoint
  • Excellent verbal and written communication skills and the ability to present your work with confidence regardless of the audience
  • Demonstrated ability to keep up with current industry trends is required


As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation.

Fannie Mae is an Equal Opportunity Employer.

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