User Research Intern
Location:
Foster City , California
Posted:
September 08, 2017
Reference:
59291BR
Join the first group of dedicated user researchers in IBM!

As a member of the Cloud Integration Design team, you'll work with designers, offering managers and developers to influence IBM's tools with data-driven research. Through it all, you'll be supported by a close-knit and talented User Research team.

Our products range from pure cloud offerings to hybrid cloud applications and on-premise installations. We support IBM's premier cloud platform Bluemix and other Fortune 500 on-premise enterprise offerings.

ABOUT US

We work within product teams and across entire portfolios to make IBM products better for our users. Our work includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations.

One of the best things about working in Cloud Integration Design is the people we work with. In joining our User Research team, you'll be in the company of craft-beer brewers, aviation lovers, and Left Shark fans. We've got yoga teachers, turtles, and terrariums. 

Our group is made up of those with years of deep research expertise and brilliant university hires using new tools and methodologies. We share our methods and tooling across IBM, and continually teach each other new and best practices.

ABOUT YOU

You're a studious user researcher with proven skills in uncovering user needs and solving real user problems. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!). 

You should be passionate about identifying and connecting with our target users, and becoming their advocate to influence our products to meet their needs. 

You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing.

RESPONSIBILITIES

•    Create, socialize, and execute research plans for IBM Cloud Integration product offerings
•    Work closely with product management to translate requirements into design hypotheses, and investigate them
•    Drive persona identification and research, user needs assessments, and solution validation activities
•    Synthesize user feedback into useful, actionable deliverables
•    Clearly communicate your ideas to address user needs with succinct presentations and innovative wireframes
•    Tell stories. Draw things. Don't rely on lots of text to communicate your ideas and user needs
•    Use Lean, Agile, and Design Thinking practices to work quickly
•    Facilitate product team activities to create design deliverables like personas, empathy maps, and journey maps.
•    Leverage secondary research (market reports, psychology literature, previous user research, etc) to supplement primary research with real users.
•    Evangelize design research as part of IBM Design Thinking (don't worry- you'll learn all about it as a new hire), and educate product teams.

KEY SKILLS

•    Use of design research methodologies, including primary and secondary research
•    Ability to translate research findings into specific, prioritized recommendations
•    Create and conduct research studies with research tools (UserZoom, SurveyGizmo, Usertesting.com, Optimal Workshop, Marvel App, etc.)
•    Awesome written and verbal communication skills, including negotiation skills and the ability to articulate alternative approaches
•    Tell stories. Draw things. Don't rely on lots of text to communicate your ideas and user needs
•    Attention to detail
•    Focus on inclusiveness and sharing your skills to build team morale and momentum

A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

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