The User Research Intern will conduct research (both internally within JCI and externally with customers) to define and document who the users of our products are, what they need our products to do and why they need it. The research insights will then be directly used to inform product strategies and requirements.
We are looking for a Sophomore or Junior undergraduate student in Milwaukee that is able to work part time during the school year (e.g. 15-18 hours) and full time (40 hours) in the summer. Job Qualifications:
Candidates should be pursuing a degree in any of the following areas: Software Engineering/Computer Science, User Experience Design, Business, Psychology or Research.
The ideal candidate would:
- Have the ability to understand, at a high level, a technical system/architecture. As an example, understand all software and hardware components of a Building Automation System and how they fit together to create comfortable & safe environments.
- Be capable of leading various end user research activities with external customers.
- Have the ability to hear and capture exactly what a research participant is saying without interjecting opinion or solutions.
- Have the ability to analyze & document the needs of the research participant to help inform product strategy & requirements.
- Be able to organize large amounts of feedback into manageable information/insights.
- Have the ability to document existing user workflows to illustrate pain points and inform product concepts and requirements.
- Demonstrate good attention to detail.
- Have outstanding verbal and written communication skills
- Be familiar with Microsoft Office applications.
A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.