User Support Specialist
Posted: February 01, 2017
Reference ID: 552592508
Adecco is assisting a local technology company in their search for a User Support Specialist (Multilingual). Must be fluent in: English, French, and Portuguese. This is up to a 1 year contract opportunity.
We are looking for a customer-focused resource whose main responsibility is to deliver exceptional support via email to users of various client sales registration, access provisioning, and training systems, as well as sales portals, etc.
The ideal candidate will be able to swiftly and accurately identify and independently solve routine problems, know when to request specific direction on issues with greater complexities, and provide prompt, reliable, and accurate information to users. The individual must be a quick learner and have excellent communication skills, including the ability to collaborate with various groups such as management, technical, business, and project teams in order to drive resolution of reported issues.
Essential Duties and Responsibilities:
Registration and access support. For example, troubleshooting users¿ access issues, retrieving login IDs, updating accounts, processing feedback, answering FAQ-related questions, providing registration instructions, escalating technical issues to the technical team, forwarding misrouted requests to the appropriate department, and more.
Reporting and escalating issues through appropriate channels, effectively communicating information with the appropriate teams to ensure constant improvement of processes and support. This can only be done with a deep understanding of the applications that Apple channel resellers use daily.