USERLabs Coordinator

  • Company: Capital One
  • Posted: January 19, 2017
  • Reference ID: R17738
Plano Town Center (31064), United States of America, Plano, Texas

USERLabs Coordinator

Capital One has recently created a User Experience Research Lab (USERLabs) at their Plano, TX location. Our goal is to fully engage our customers in order to radically change how they interact with their money. We are looking for a Lab Coordinator to assist Researchers by managing the relationship with intent leads, research participants and by coordinating the schedule for USERLabs research.

What you’ll do:
- Assist User Experience Researchers in planning, scheduling, and coordinating research sessions
- Manage incoming research requests and relationships with intent leads
- Manage timelines, coordinate prioritization meetings with Researchers, and ensure logistical requirements have been met for research sessions
- Assist Researchers in setting up online research studies using survey tools such as UserZoom
- Partner with recruiting vendors to share recruiting criteria, manage progress on recruitment/scheduling, and ensure screening criteria have been met
- Greet research participants, manage sign-in process, and make sure they are properly set up to begin research
- Answer any questions participants might have and make sure they are compensated for their time

What you bring:
- Experience with coordinating projects and timelines
- Experience in a customer service role
- Ability to think quickly, resolve problems, and multi-task
- Ability to keep a calm and pleasant demeanor under tight timeframes and sometimes unpredictable environment
- Driven to improve current procedures and make team more efficient in research prioritization and recruiting
- Excellent oral and written communication skills
- Ideally you have a clear understanding of User Experience and research tools such as Morae and UserZoom (or a willingness to learn)

Basic Qualifications:
- Bachelor’s degree or military experience
- At least 2 years of project coordination experience

Preferred Qualifications:
- 3 years of project coordination experience
- 3 years of scheduling experience
- 2 years of experience working with vendors
- 2 years of experience working in a usability lab
- 1 year of experience with Morae
- 1 year of experience with UserZoom

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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