Amgen is seeking a Specialist IS Business System Analyst at its main headquarters in Thousand Oaks, CA location to join the Global Commercial Operations Information Systems (GCOIS) team and support the organizations evolving needs emerging from healthcare policy changes, payor dynamics, and product launches. This position will report to the Director Information Systems and will focus on spotting opportunities to leverage technology to meet evolving business challenges (business relationship manager) as well as driving digital execution excellence (project manager) across the US Commercial Business. This is a cross functional role that involves collaboration with peer groups across different organizations and functions.
The project portfolio includes master data integration from Amgen's core systems to vendor hosted systems; operational support for the external partners managing the reimbursement call centers, copay, nurse partner, field reimbursement, fulfillments and other patient support programs; partnering with the Commercial Center of Excellence (CCOE) to enable patient generated data acquisition, reporting, analytics and insights; and leveraging technology to establish multi-channel marketing capabilities for Amgen's product pipeline.
GCOIS is responsible for partnering with Amgen's Global Commercial Operations organization to deliver technology services and solutions that achieve corporate strategies and business plans. This role will service US Value & Access (USVA) operations.
Leverage existing technology platforms (CRM, Marketing Automation, Call Centers, Web) to drive efficiencies and effectiveness throughout commercial processes and seeking out new technologies that will be critical in the ever-changing space of pharma
Build and manage relationships with several key business functions, and identifying ways technology can support the value, access, and reimbursement space, as well as upcoming product launches
Scale the technology arm of the business to focus on an evolving and increasingly important customer base.
Assess, analyze, and deliver technical solutions (website enhancements, digital details, emailing campaigns, mobile apps) across varying business needs
IS support in ideating/developing innovative solutions and project managing their execution
Align key stakeholders, facilitate consensus, and manage cross-functional teams to ensure that assessment / implementation activities are executed efficiently and successfully.
Advise technical teams and business teams on relevant controls for the services in the group.
Vendor Management and oversight.
OR Master's degree and 3 years of Information Systems and Business Analysis experience
OR Bachelor's degree and 5 years of Information Systems and Business Analysis experience
OR Associate's degree and 10 years of Information Systems and Business Analysis experience
OR High school diploma / GED and 12 years of Information Systems and Business Analysis experience
Strong organizational, planning and financial management skills.
Working knowledge of LEAN/AGILE software development methodologies.
Ability to work in a changing environment, under pressure, handing multiple projects at once and have the ability to effectively collaborate across a matrixed organization.
Excellent Communication skills to communicate fluently across and up through organization, including escalation and mitigation of issues, risks and business impacts.
Ability to think strategically about technology and recommend solutions that align with business strategy and achieve the greatest business impact.
Amgen discovers, develops and delivers innovative human therapeutics. A biotechnology pioneer since 1980, Amgen was one of the first companies to realize the new sciences promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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