TEKsystems is looking for a Mid-Level OR Senior UX Researcher for a rolling contract position in the North Denver area. Multi (2+) year project with potential for candidates to convert to full-time as early as mid-2018. Help lead & design a massive UX Research project dealing with over 250,000 products for a vast & growing customer base. Opportunity to learn and work on information architecture. Project includes a desktop web application, as well as social & mobile strategies. There is a tremendous amount of research to be done and we're looking for a candidate that's interested in a long-term project, has a go-getter mentality and isn't afraid to dive into a new territory headfirst. (*Note: this is not a new UX Research team, but they are growing.)
The primary objective of this position is to ensure the highest levels of customer satisfaction by optimizing usability of our digital ecosystem. This will be accomplished through a wide range of tasks including user research, analytics and user-centered design methodologies to drive design decisions that have a direct impact on the user experience. Lead and perform these tasks at a high level of quality through collaboration with stakeholders, external teams and other project team members. Must have experience not only with hands-on UX Research (in-person usability testing & data analysis) to identify problems, but must also have experience / be able to craft solutions to these problems.
This team has lots of UX Research results & experience, they are now looking to take it to the next level and create a repeatable process that can stand up on its own & be put in use throughout the company's digital marketing groups. Research needs to be stood-up as a more strategic piece of the organization, focused on longer-term activities.
Education REQUIRED: Bachelor's Degree required. Advanced Certification and/or a Masters degree are highly desirable. A Computer Science, Cognitive Psychology, HCI, Human Factors, Information Design or Human Interaction Degree are also highly preferred.
Experience: 1-3 years of professional, working experience at least. Looking for enterprise-level, big company or ecommerce experience within that professional experience.
Looking For: - Educated UX Researcher with a UX science background heuristics, psychological dissonance. - Adobe Creative Suite knowledge & experience. Skilled with PowerPoint & public speaking, to present findings to internal teams & stakeholders. - Experience working in an Agile/SCRUM environment. - Experience working in a highly collaborative, cross-functional team environment.
- Experience using web analytics tools, such as: Google Analytics, Web Trends, CoreMetrics, or Ommniture. - Experience with testing/tracking tools, such as: JIRA, Tobii, Morae, User Zoom, flow chart breakdowns, or affinity diagrams. - Experience conducting in-person usability tests with users (customers) i.e. in-person interviews, one-on-one usability testing of web or mobile site. - Experience identifying problems via UX Research, then crafting solutions for these problems.
Job Responsibilities: - Usability testing, in-person interviews & one-on-one usability testing of desktop, web & mobile sites. - Take UX Research to the next level and find solutions. Identify & pinpoint the problems. - A/B testing, split testing, phone interviews, live with prototypes and users. - Develop user tests, work with UX designers consistently. - Participate in weekly design reviews, team watches usability testing.- Manage a dynamic workload to balance priorities with deadlines to effectively meet project needs. - Develop recommendations for use by business stakeholders and technical teams alike to influence decisions that create the best user experience, in conjunction with the rest of design team. - Provide input on user centered design processes and implementation of these processes. - Monitor user experience changes across competitors and other leaders in digital commerce to ensure we maintain an innovative user experience that keeps pace with customer expectations. - Competitive analysis & heuristic evaluation. - Conduct stakeholder interviews.- Card sorting. - Information architecture.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
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TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.