VBF Operations Coach

  • Company: Merck
  • Location: Durham, North Carolina
  • Posted: January 31, 2017
  • Reference ID: MAN003980
Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company - one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

General Summary:

The Manager, Operations, provides leadership, cross-functional development and technical expertise to operations and administrative support personnel in various stages of team development in the manufacturing of Durham live virus vaccine products. They are responsible for the operations teams, process equipment and all activities affecting them while maximizing the potential of all team members, fostering an environment that allows for progressive, continuous improvement of skills and honest, open feedback, and ensuring team members have the tools available to them to accomplish the team's mission statement.

General Profile:

•Manages individual contributors for the Varicella Bulk Facility (VBF) shop floor.
•Contributes to the performance and results of a department.
•Adapts departmental plans and priorities to address resource and operational challenges.
•Decisions are guided by policies, procedures and business plan; receives guidance from manager.

Business Expertise:

•Assists the team with the development of objectives and ensures alignment with site goals.
•Applies management skills to align staff activities with department objectives.
•Understands and applies regulatory/compliance requirements relative to their role.

Functional Expertise:

Responsibilities include, but are not limited to:
•Manages technicians in the various Varicella Bulk Facility suites to meet production targets for compliance, supply, strategy, and profit plan according to company, federal and other countries compliance standards.
•Develops people through talent management, performance reviews, and employee development plans.
•Develops and foster a safety culture in the operating units.
•Troubleshoots equipment problems, identifies need for new equipment and/or modifications to existing equipment to optimize throughput and reduce process cycle times.
•Ensures technicians maintain qualification on all applicable equipment.
•Facilitates focus on continuous improvement activities.
•Oversees the coordination of resources to implement suggestions/ideas of merit.
•Manages the team's adherence to Merck Production System (MPS) metrics, design standards and performance utilizing downtime tracking, MOE, SMED, and other available tools.
•Performs special projects as assigned by Manager.
•Attends departmental and team meetings focused on equipment/process improvement.
•Serves as operations representative for technical group discussion.
•Participates in Walk Through of IPT (Integrated Process Team), and in plant tours as needed.
•Provides input review and approval for atypical, observation, and process capability investigations.
•Reviews and approves safety investigations.
•Participates in internal and external audits and inspections.
•Identifies quality-related trends and facilitates implementation of corrective actions.
•Approves expense charges and purchase orders of direct reports.
•Determines appropriate work centers/staffing for new products, and provides input into development of capital plans.

Problem Solving:

•Uses existing procedures to solve routine or standard problems.
•Utilizes Merck Manufacturing System methodologies to determine root cause and develop corrective actions.

Internal Client/External Customer Focus:

•Responds to standard requests from internal customers



•Communicates information, asks questions and checks for understanding.
•Accountable for the performance of the work group.
Decision Making:
•Makes decisions that are guided by policies and procedures and impact the team's ability to meet performance objectives
•Consults with next-level manager on more complex decisions and issues that impact other departments.

Strategic Planning:

•Adapts and implements plans and priorities based on departmental needs and challenges.

Working Relationships:

•Reports to Associate Director.
•Manages and interacts with employees within own department.
•Frequent interaction with peers from other departments.
•Interacts with representatives from regulatory agencies.
•Interacts with IPT support functions.

Note: This description is not intended to be all-inclusive or a limitation of the duties of the Job. It is intended to describe the general nature of the job that may include other duties as assumed or assigned.

Education Minimum Requirement:

•Bachelor's degree required.

Required Experience and Skills:

•Strong motivator, energetic, and team-oriented.
•Demonstrated leadership, interpersonal, technical aptitude, and problem solving skills.
•Strong team skills, including the ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict.
•Must be flexible and able to manage multiple priorities in a dynamic production environment.
•Must be goal oriented and able to manage risks.
•Excellent verbal and written communication skills.
•Willingness to work 2-2-3 shift schedule. Position may be assigned to either night or day shift.

Preferred Experience and Skills:

•0- 5 years coaching/supervisory experience.
•Minimum 0-10 years experience in a manufacturing role in an FDA regulated environment.
•Previous experience in bulk vaccine production including cell culture, inoculation, growth, harvest and/or purification.
•Six Sigma belt certification.

Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. If you need an accommodation for the application process please email us at staffingaadar@merck.com.

Search Firm Representatives Please Read Carefully:
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster
EEOC GINA Supplement​

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