Nursing Vice President Patient Experience
Fort Lauderdale , Florida
October 18, 2017
Nursing Vice President Nursing Operations - Full time, Days
HCA East Florida Division
Fort Lauderdale, FL

With more than 18,000 of your neighbors, friends and colleagues, the East Florida Division of HCA is committed to building healthy communities in South Florida and the Treasure Coast. The core of our values emanates from our continued focus on improving the health and quality of life for residents in the communities we serve. To accomplish this we strive to identify top talent aligned with our values and dedicated to furthering our mission. With 14 hospitals to choose from, your possibilities for achievement, variety, and career growth are endless. We invite you to learn more about who we are and how you can join our dynamic team!

HCA East Florida Division is part of the nation's leading provider of healthcare services, Hospital Corporation of America. HCA has been named one of Ethisphere's World's Most Ethical Companies for eight consecutive years. Join our tradition of excellence!

Job Description:
Reporting to the Division Chief Nurse Executive, the VP Patient Experience is responsible for the implementation and sustainability of patient satisfaction initiatives to improve patient experience across the division in alignment with the strategic and operational objectives of the division and the Chief Patient Experience Officer.

Responsibilities include:
  • Ensure effective and efficient deployment of patient experience standards, processes, and initiatives
  • Develop division strategic plan for advancing patient experience that aligns with the enterprise framework
  • Provide feedback to corporate shared service on division-based patient experience needs (e.g., specific training modules)
  • Shape corporate strategy by providing data-driven feedback on needed interventions or workshops
  • Utilize evidenced based practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Peer Interviewing, etc.
  • Coordinate or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties
  • Engage with individual facilities to identify unique concerns and assist with development of action plans
  • Provide support and direction with regards to obtaining favorable HCAHPS results
  • Monitor and evaluate reports consistently, trouble shoot areas of concerns; implement corrective action as needed
  • Evaluate the effectiveness of training courses, workshops, or other developmental interventions designed to address training needs of individuals or groups of employees

For more information, contact
  • Registered Nurse with current Florida License required
  • BSN and MSN required
  • Lean experience or Six Sigma Black or Green Belt certification preferred
  • 7 years' experience in acute hospital management
  • Knowledge of the implications of measures for HCAHPS results and for CMS guidelines regarding the recording of patient satisfaction results
  • Working knowledge of HCAHPS and other patient experience surveys/metrics
  • Knowledge of current trends and best practices in patient experience and service excellence relevant to services provided by hospitals, medical staffs, and integrated healthcare systems
  • Ability to plan and manage projects, including assigned personnel, multiple competing project, or resource demands to meet project deadlines on time and within budget
  • Ability to use spreadsheet software to enter, evaluate, and modify data

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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