Vice President, Strategy and Change Management-GTO

  • Company: MetLife
  • Location: New York, New York
  • Posted: March 02, 2017
  • Reference ID: 46781-en_US

At MetLife, we’re leading the global transformation of an industry we’ve long defined.  In this global role with significant senior leadership exposure, the Vice President of Strategy & Change Management is responsible for leading the oversight and management of strategy and change management efforts across Global Technology and Operations (GTO), MetLife’s largest division by headcount with presence in over 43 countries.  This includes managing the MetLife Reinvestment Fund strategy and portfolio, the GTO business and operational planning process, and GTO change management strategy and execution.  The role is also responsible for managing GTO’s strategy and operating reviews to MetLife’s Board of Directors, Chief Executive Officer and Executive Group.  Now is an exciting time to be a part of MetLife – in this role you will make an impact by developing, implementing and managing  GTO’s change management and execution plan including the global rewards and recognition program across GTO’s 20K+ associate base. 



  • Collaborates closely with GTO EVPs and Heads of Strategy to manage a holistic approach to strategy, planning, change management and communications
  • Manages MetLife’s Reinvestment Fund portfolio ($300M) across all global operating groups ensuring strategic direction within and alignment across MetLife
  • Oversees end-to-end delivery of strategy reviews across the areas of financial, customer, risk and program performance for MetLife’s Board of Directors, CEO and Executive Group
  • Develops and manages global change management strategy to support all GTO operating groups
  • Manages the GTO Rewards & Recognition program across 22K associates and 43 countries in alignment with MetLife’s core values
  • Develops, manages and implements internal communications events for EVP and Head of Global Technology & Operations including GTO annual executive leadership conference, quarterly town hall meetings and quarterly leadership calls
  • In partnership with Corporate Communications, advises GTO leaders on consistent and effective messaging to stakeholder groups
  • Supports MetLife’s Chief Digital Officer in change management and communication efforts to help facilitate the adoption of MetLife’s Digital strategy globally
  • Evaluates, recommends and implements improvements to the strategic planning, governance/oversight, and joint business/technology planning and execution processes


  • 15 years or more of experience in strategy and change management roles that are global in nature with progressive responsibility preferably across a range of industries
  • Demonstrated experience managing strategy and change in a global organization, covering multiple geographies, language groups, and business models
  • Proven experience planning and overseeing investment portfolios with strong financial returns
  • Demonstrated experience managing key performance metrics and understanding their respective impact to business strategy
  • Proven experience developing and executing change management and communications strategies across a diverse stakeholder base including executing on engagement programs and events
  • Ability to champion change, inspire a shared vision and promote key values including driving with a sense of accountability and urgency
  • Strong interpersonal and teamwork skills – including relationship building, collaboration and influencing – across a broad range of levels in the organization
  • Superior skills in PowerPoint and delivering compelling presentations
  • Strong analytical, quantitative and written skills
  • Expert in building, developing and motivating high performance teams
  • MBA or other relevant Master’s degree required


Leadership Competencies:

  • Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
  • Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
    Models our Values - Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.


Reports to:  SVP, Chief Administrative Officer & Chief of Staff to MetLife’s Global Head of Technology & Operations

Location:  New York, NY

Direct reports:  4-5 direct reports

Budget:  ~$TBD



MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®. 


We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015. 


In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.


While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.


At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 

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MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 46781 

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