VIE - IT Process Expert - Boston H/F
Location:
Foxborough , Massachusetts
Posted:
September 23, 2017
Reference:
003ELH
PLEASE NOTE that only applications submitted in English can be considered by our non-French speaking partners at Schneider Electric. Therefore, it is strongly recommended that you post your resume in English.

Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 160,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives.
At Schneider Electric, we call this Life Is On.

Main missions :

1/ Develop, maintain or enhance existing Operations processes to improve efficiency and levels of service by focusing on ITIL methodologies.

2/ Support development of Operational Level Agreements (OLAs) and Service Level Agreement (SLA) for BI Intel Operations.

3/ Evangelize the IT process to promote usage, adherence and metric measurement.

4/ Document, distribute and maintain all process. Create and maintain a document repository.

5/ Participate on project teams to understand specific requirements for process and develop accordingly.


Qualifications:
Profile and Competences:


The VIE is an international program for young professionals between the age of 18 and 28 who are European Union nationals. In addition, the candidate cannot come from the country hosting the mission.

Education: BS or MS Preferred.

Technical Field: Information Technology, Computer Science or Business Intelligence.

Work experience needed: 1-3 years in IT. Support and Operations or Software development.

Requested languages : Fluent English.

Personal abilities or skills: Ability to work independently and under pressure.

A little about us:
We’re the global specialist in energy management and automation. Our technologies ensure that Life Is On everywhere, for everyone and at every moment.

Know someone who would be interested in this job? Share it with your network.