What You'll Do
Reporting into a Customer Success Manager leader, you will drive Customer Success with Cisco customers in your assigned operation. You will be responsible for driving adoption of Cisco solutions, and identifying net new opportunities to expand the Cisco footprint, while demonstrating the value and benefit of these results to your customer. Your strong messaging skills will enable you to secure and leverage alignment with Cisco, our partner and stakeholders in a cross-functional and complex selling environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing best practices with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco's vision and strategy. Your passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.
At Cisco, Customer Success is a critical component of our business and our future. Cisco believes in a complete lifecycle of customer success, improved revenue and overall company growth. With Customer Success, Cisco strives to continually drive faster "time to value" and improve overall experience for our customers, leveraging influence, digital innovation and a global partner ecosystem. Who You'll Work With
You will have the opportunity to participate in Cisco innovation as we build a brand new Virtual Customer Success Management Team. You will work with some of our largest Enterprise and Mid-Market customers accelerating their time to value in the consumption of Cisco Services and Software. This is a team of highly motivated, highly passionate people who are driven by results. Along with our customers, CuSMs will work with Partners, Field Sales, Sales Engineers and Delivery Teams to maximize customer value realization. Who You Are
You are truly passionate about customer success and the overall customer experience. You possess and leverage exceptional relationship-building skills, are a team player, and are always looking to drive innovation, improvements and change. You have a proven track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external stakeholders. You understand the commitment required to analyze business goals and Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.
- 3-5 years of technical, business and/or sales experience; preferably in Software, XaaS, Cloud and Subscription Licensing solutions
- Proven team player and ability to orchestrate value in coordination with multiple stakeholders
- Strong communication, influence and presentation skills
- Willingness to learn, adapt and lead change within Cisco
- Ability to articulate value messaging and influence adoption
- Strong affinity towards Cisco solutions including Security, Collaboration, and Enterprise Networking
- An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the motions driven out of Customer Success
- Effective organizational and time management skills
- Education or equivalent experience: 4-year higher education degree
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A little about us:
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