Virtual Trainer
Location:
Draper , Utah
Posted:
November 18, 2017
Reference:
R0020632

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

StubHub,www.stubhub.com (an eBay company NASDAQ: EBAY)

StubHub’s purpose is to connect people through inspiring event experiences. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards™. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience.  StubHub is an eBay company (NASDAQ: EBAY).  For more information on StubHub, visitStubHub.com or follow @StubHub on TwitterFacebook and Instagram or YouTube.com/StubHub.

OUR VALUES

StubHub One – We act as one team in pursuit of connecting people through inspiring event experiences.

At StubHub, we are:

Driven – We strive for excellence – constantly improving our game

Courageous – We are bold & not afraid to challenge the status quo

Inventive – We see what others don’t & pioneer new paths

Richly Diverse – We recognize & respect everyone as a unique individual

Brand – We experience the world through StubHub

Lead Learning Specialist – Virtual trainer – Level 22


The Lead Learning Specialist for our virtual work from home team plays a key role in developing the skills and knowledge of the Customer Experience Experts and ensuring that StubHub delivers world-class customer service to our fans.  Through excellent communication and virtual facilitation skills, the Lead Learning Specialist prepares our Experts for success.

Responsibilities;

  • Facilitates virtual-instructor led training (VILT) classes  and in classroom trainings covering new hire content, up-skilling material and refresher training
  • Assess trainees progress and understanding to evaluate and refine the effectiveness of the training
  • Partner with line of business leaders and quality to understand and identify gaps in knowledge and work with training manager to create an appropriate action plan
  • Review and update agendas, facilitator guides and participant guides as needed through collaboration with SMEs
  • Partner with Training Department Manager and stakeholders of all levels for content strategy based on customer service performance, knowledge gaps, etc.
  • Perform additional duties as assigned

Job Requirements

  • 3+ years of formal classroom and virtual facilitation experience, teaching adults
  • Strong technology experience using Adobe Connect, GoToMeeting or other virtual meeting/training platforms
  • Ability to build rapport and draw in the learners through poll questions, sharing of whiteboards and virtual ‘raise a hand’ to an ‘invisible audience’
  • Demonstrated organization, planning, problem solving and time management skills – ability to prioritize and work in a multi-tasked and fast paced environment
  • Meticulous attention to detail
  • Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and SharePoint
  • Excellent presentation, verbal and written communication skills
  • Comfort with ambiguity and changing priorities
  • Ability to innovate, learn, and adjust to meet the needs of the position
  • Maintains reasonable, consistent and predictable attendance

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R0020632

A little about us:
eBay is a global commerce platform and payments leader connecting millions of buyers and sellers.

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