Voluntary Communications Specialist

  • Company: MetLife
  • Location: Troy, Michigan
  • Posted: January 25, 2017
  • Reference ID: 39763-en_US

Job Location: United States : Michigan : Troy  

Alternate Job Location : United States : Illinois : Aurora || United States : New Jersey : Bridgewater  


The Voluntary Communication Specialist (VCS) is responsible for partnering with the Voluntary Specialist Director and the assigned sales team to drive growth of MetLife’s voluntary benefits product portfolio. The VCS will serve as a voluntary benefits and enrollment expert, providing dedicated pre- and post-sale strategic guidance during the acquisition of new business and in maintaining existing client relationships.


The VCS will partner with various organizations, including Product COE, Distribution Development, and Marketing, to provide day-to-day support of MetLife’s voluntary benefits products to sales partners.


The VCS will assist with and identify additional SMEs for RFP opportunities; participate in pre-finalist planning discussions, pre-implementation and strategic implementation calls with AEs; lead account planning efforts; and deliver training to sales partners. The VCS will serve as secondary support for strategic broker, prospect, and customer meetings to drive sales results, while building and maintaining strong relationships.


  • Build new, and maintain existing, relationships with sales partners to increase revenue.
  • Partner with VSD to consult and advise sales partners on value-added strategies to optimize business with brokers and clients.
  • Further sales force engagement and quality of sales pipeline and activity through training and account planning discussions.
  • Support strategic pre-implementation needs, including coordination of key partners.
  • Participate on strategic implementation calls to ensure sale is on track and enrollment/communication strategies are agreed to and executed.
  • Provide enrollment strategy direction through the RFP/Proposal generation process; including developing initial proposal for second sale education and enrollment strategy through partnership with customer, broker, sales and/or third party.
  • Ensure resources supporting enrollment meetings are trained and prepared; Identify appropriate plan material/plan summaries and coordinate orders.
  • Measure participation and monitor case activity to ensure consistent, quality results.
  • Serve as the expert to identify and broker the right platforms to meet unique customer needs; be able to compare and contrast MetLife’s proprietary systems to external options to ensure credible recommendations are made.
  • Conduct training workshops for aligned sales partners to increase the knowledge of MetLife’s Voluntary & Worksite products and enrollment strategies.
  • Advise sales team on the strategic marketplace positioning of our product capabilities, solutions, and enrollment strategies.
  • Deliver on strategic initiatives as directed by management
  • Performs other duties as assigned.


  • 5+ years of experience in product, sales, marketing, or wholesaling in insurance industry (internal, external or combination)
  • Bachelor's degree or equivalent of experience and education
  • Excellent presentation skills
  • Thorough knowledge of and proven ability to demonstrate sales and marketing principles and practices
  • Expected to maintain a thorough knowledge of existing, new and enhanced products.
  • Travel up to 25% required
  • Property & Casualty and Life & Health licenses preferred





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 39763 

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