VP IT relationship manager

  • Company: AmerisourceBergen
  • Location: Fort Mill, South Carolina
  • Posted: November 15, 2016
  • Reference ID: 00001GBS

Reporting to the VP, Specialty Group BRM, the VP, Consulting - Business Relationship Manager will lead a team that acts as a liaison between Enterprise Information Technology Systems (EITS) and the AmerisourceBergen Consulting operating units. The VP will hire and manage a team that has significant knowledge in subject matters pertaining to both EITS and the business. The team is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that best provides maximum return on investment, and directing EIT strategy in support of the overall business strategy.


  • Takes ownership for stakeholder management at the operating company level of the Consulting Organization.
  • Become a trusted proxy in communicating the IT strategy for IT applications and IT operations to the Business Units through the BRM team
  • Develops influential relationships with Business Partner, key business stakeholders and external partners at senior management level, including industry leaders.
  • Ensures operating company leaders and BRM team are apprised of all pertinent, status, challenges, issues and opportunities relating to EITS
  • Develops and implements a cadence of regular meetings between EITS and Consulting business leaders to review portfolio of services, negotiation, agreement, monitoring, reporting and review of SLA's

Demand Planning/Financial
  • Responsible for the planning and tracking a portfolio in the range of 25m-50m
  • Works with the business to define a portfolio that will meet the business objectives and satisfy agreed upon IT strategies and architectures

  • Owns the engagement model between Consulting and EITS
  • Synthesize complex solutions, that may contain both Provider products/services and Business-related improvements, to meet Consulting business needs.
  • Manages BRM team to lead BU and EITS teams to define solutions to meet stated business requirements
  • Retains oversight of projects vis-à-vis BRM team to ensure delivery against business expectations
  • Work with EITS Service Delivery Domain to ensure service catalog alignment to operating company needs.
  • Maintains detailed awareness of, takes fully into account as necessary, and promotes throughout the organization regulatory requirements
  • Ensures that IT is actively involved in all due diligence work for possible expansion and acquisitions

Leadership/Team Building
  • Leads through influence. Establishes and maintains strong relationships across multiple BU's, disciplines (IT, Finance, Supply, etc.) and multiple cultures
  • Builds, leads and motivates BRM team (and virtual teams) to 'High Performer' standards. Inspires BRM team to meet stretch targets and through personal development and management, grows 'A' player capability and manages out underperformance
  • Identifies both incremental and step technology and process improvements that provide business value
  • Informs and sells the benefits to the business of the EITS driven change agenda
  • Encourages change in the business unit and EITS so that the business unit increasingly benefits from the services supplied
  • Evangelize impact of new EIT initiatives (or changes) to the Business and , alternatively, represent and advocate the business perspective within EIT


  • Subject matter expertise in both the business and technology
  • BS Degree in Computer Science, Business or related field preferred
  • Ten years working in an IT across multiple disciplines with managerial experience and significant customer exposure


  • Interface and represent Lash IT to Manufacturer clients in all aspects of RFPs, client audits, production issues, business continuity, etc.
  • Able to Identify, set, and meet customer expectations with and through subordinates
  • Able to anticipate customer needs with and through subordinates
  • Advanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create results

Management Skills
  • Advanced general management skills
  • Strong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessary
  • Ability to drive and execute projects, initiatives through others
  • Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively
  • Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems
  • Able to multi-task in a cross-functional environment
  • Advanced decision making skills
  • Advanced analytical and problem solving skills to evaluate problems and apply knowledge to identify and implement appropriate solutions
  • Has the proven ability to succeed in an environment surrounded by new systems where new processes and procedures must be refined and emerging problems quickly solved
  • Impeccable planning and organization skills
  • High degree of initiative and accountability

  • Represent IT in the strategic forums (Operating Committee, Technology Advisory Board) to help develop the consulting operating unit strategy, assisting the leadership teams in the business units in the creation and evolution of that strategy.
  • Advanced communication, negotiation, and conflict resolution capabilities at all levels of management
  • Strong presentation skills

  • Advanced leadership and team building skills
  • Ability to mentor others
  • Demonstrated ability to work collaboratively in high pace and high stakes environment
  • Leadership experience within complex and highly matrixed (multi BU/ multi regional) environments
  • Creative and innovative leader who has led through growth and change
  • Ability to influence people and teams without direct control

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The noise level in the work environment is generally quiet.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
  2. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
  3. 25% or more time is spent looking directly at a computer
  4. Associate is frequently required to stand, walk (or otherwise be mobile)
  5. Ability to move and/or lift up to 15 lbs
  6. Ability to deal with stressful situations as they arise

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