VP, User Experience Services
Location:
Carrollton , Texas
Posted:
January 27, 2017
Reference:
16008743/3-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.


Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.


Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.


Position Description

As a senior leader in the McKesson Enterprise Technology and Services (ETS) organization, this individual will serve as the top service leader responsible for the core services enabling our employees, contractors and partners. Services include network, collaboration, productivity and desktop.  To be effective, he/she will need to operate in a highly collaborative environment to develop and execute a strategy to improve the effectiveness of the McKesson user population globally. 


The successful candidate will possess a broad technical background and have expertise in contemporary end user technologies and services. He/she will demonstrate proven business acumen, ensuring our end user services meet the needs of the organization across multiple dimensions including security, performance, support, features and cost. He/she must work well in a collaborative environment, building effective relationships across the organization and excelling as an influential leader with business unit technologists and leaders.

 
Key success characteristics:
  • Collaboration and Leadership – Success requires development of effective collaborative relationships, both within ETS and across business units and in broader areas of McKesson. This role will develop and require strong influence leadership skills where value delivered is the key measure of success.
  • Visioning and Innovation – Define and develop a service and technology vision and strategy focused on the primary needs of the enterprise, aligned to defined business goals.   Services must meet the specific needs of different user segments and personas across the enterprise. Leader will need to partner with peers across ETS and McKesson to ensure service strategies meet enterprise requirements.
  • Implementation Execution – Lead teams of internal and external resource in the execution of annual service and technology plan. Measure outcomes and validates value creation. 
  • Delivery of highly effective services – Accountable for all aspects of User Experience Services including Network and Network Security, Collaboration, Productivity and Desktop/Device.  Ensure services are architected and maintained to meet defined service levels.
  • Financial Discipline – Manage and drive IT cost efficiencies, both direct and allocated IT costs.
 

Qualifications

Minimum Requirements
  • 10+ years specific systems experience including 10+ years managerial experience
Critical Skills
  • 15+ years of technology experience
  • 10+ years in leadership roles with increasing scope of responsibilities
  • 10+ years in End User services (Network, telephony, desktop, collaboration)
  • Demonstrated experience in collaborative and highly influential leadership roles across diverse
    business teams building consensus and strategy
  • Demonstrated experience developing and implementing strategies for new technologies
  • Demonstrated financial acumen and stewardship
Additional Knowledge & Skills
  • Healthcare IT experience highly preferred
Education
  • 4-year degree in computer science or related field or equivalent experience
Physical Requirements
  • Traditional Office Environment:  No major physical activity required and a large percentage of time will be spent performing desk-based work.
  • Air and vehicular travel is required.
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

A little about us:
McKesson is in business for better health.

Know someone who would be interested in this job? Share it with your network.