The Project Manager is responsible for successfully establishing and maintaining all manner of project relationships with external and internal customers while consistently monitoring, managing, and reporting on project resource activities, timelines, deliverables. This role is accountable for managing deliverables in accordance with project expectations, as well as the authoring or project standards, policies, and procedures to insure scalable project executions in the future. This role will be focused on engagements that are typically larger and more complex in nature. Essential Duties/Responsibilities
- Accountability for, and focus on, defined annual objectives for DHHS/Federal projects and activities.
- Efficient and effective throughput of implementation and other professional services projects for timely revenue recognition and maximum customer satisfaction
- Operational responsibility for the following functions:
- Create and maintain detailed work plans
- Work with clients to ensure understanding of all project activities, schedules and deliverables
- Obtain required resources by working with project staff, clients, and subcontractors
- Communicate and review work assignments with development team, clients, and subcontractors
- Manage client responsibilities and expectations
- Manage day-to-day project activities
- Manage project scope - review changes with the client and other project staff, then resolve and document those changes with the customer
- Maintain project issues log
- Manage project to pre-defined project financials
- Provide proper communications to the client, Truven's management, and team members
- Identify opportunities for value-added functions during development and operations
- Participate in Project Management process improvement initiatives when appropriate.
- Meet departmental guidelines for training and continuous professional development.
- Participate in proposal development and pricing estimates when needed.
- Provide information and feedback to Business Development when requested.
- Act as a resource for questions related to project management processes and procedures
- Maintain technical knowledge of current tools and standards.
- Define and maintain implementation project plan templates, issues list, and project documentation.
- Accurately document all historical points of note for all implementation engagements.
- Maintain relationships and communications with customer senior management and project management throughout the duration of engagement responsibilities.
- Identify and spearhead implementation process improvement projects.
- Successfully manage more complex projects i.e. multi-hospital systems, customizations, early adopter or development partner engagements, etc.
- Mentor and provide best practices to less experienced implementations team members.
A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.