The newly formed IBM Watson Health business unit is now looking for talented individuals destined to usher in the next era of healthcare. We live in a moment of remarkable change and opportunity. The convergence of data and technology is transforming healthcare and life sciences organizations in every way. New roles are being created that never existed before to meet the demands of this transformation.
Merge, an IBM company, is a leading provider of innovative enterprise imaging, interoperability and clinical solutions that seek to advance healthcare. Merge's enterprise and cloud-based technologies for image intensive specialties provide access to any image, anywhere, any time. Merge also provides intelligent solutions and software for clinical trials. Visit merge.com and follow us @MergeHealthcare.Job Summary:
We have an exciting opportunity for a Merge Technical Support Analyst with specific areas of interest to include: healthcare imaging and customer service in healthcare technology. We need someone who is passionate about problem solving and can bring innovative solutions to the table. This is a self-directed role where you take control of the support and resolution process.
- Owns the customer support experience and resolves customer satisfaction issues
- Design & implement solutions to complex technical problems
- Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams member
- Provides direct input to help continue building the internal and customer facing knowledge base by documenting root cause & solution details for technical support issues
A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.