/This position is located in Deerfield, IL/
AtAIM Specialty Health(AIM), a member of the Anthem, Inc. family of companies, we are embarking on an exciting journey to revolutionize how we create and deliver innovative healthcare solutions that impact millions of lives each day.
The Web Usability Analyst is responsible for facilitating design discussions, creating interaction designs, iterating on designs, and conducting user experience research and usability tests to improve user interactions and flows. You will design and analyze next-generation experiences for AIM's solutions that support benefits management for imaging cardiology, sleep medicine, specialty pharmaceuticals and oncology.
What are we looking for? We need a curious design thinker, analyst and designer to join our team who enjoys working with cross-functional teams of technologists and business leaders to create and enhance our suite of solutions. If you are a passionate systems thinker who has empathy for the people who use software, let's talk!
Primary duties may include, but are not limited to:
Works closely with Technology and Business Owners to improve the user experience and user interactions while meeting the metrics of our shared goals
Performs usability design and analysis tasks in collaboration with project team, customer, and users
Involved during the design, development and post production implementation phases
Act as the usability lead and expert, providing guidance on best practice to business stakeholders.
Assess usability needs for projects based on customer needs, budget, and priorities.
Partners with the business team to defines the scope for usability studies
Recruits and performs usability studies for internal and/or external end user
Captures and analyzes user feedback data captured during usability studies
Creates and presents the study reports which include recommendations and priorities based on the observations and feedback received
Works closely with the Project and/or Product team to ensure that the user remains at the heart of the design process ("voice of the customer").
Creates and maintains usability standards and guidelines including adherence to a common style guide.
_About AIM Specialty Health_
AIM Specialty Health (AIM) is a leading specialty benefit management company that promotes appropriate, safe and affordable healthcare services. We are a member of the Anthem family of companies, which is recognized as one of the nation's leading health benefits companies.
AIM provides innovative clinical solutions that focus on today's most complex and costly tests and treatments in radiology, cardiology, medical and radiation oncology, specialty drugs, sleep medicine, musculoskeletal and pain management, genetic testing, palliative care, and other emerging clinical areas.
With evidence-based medicine, technology, people and processes, we support clinical appropriateness review, provider collaboration and member engagement on behalf of more than 50 health plans, 40% of the Fortune 50 Employers, and 43 million members.
Today, our team includes more than 1,100 associates and features more than 600 licensed and board-certified physicians, nurses, and other healthcare professionals who engage with more than 330,000 health care providers across the country. These healthcare providers access our solutions and specialized clinical expertise through our online ProviderPortal and experienced contact center-based teams that is enabled by our business platform.
Our pioneering spirit and dedication to improve health care continues to produce significant industry-first advancements, quality recognition achievements, and high satisfaction rates. AIM is certified by the National Committee for Quality Assurance (NCQA) and has received Full Accreditation for Health Utilization Management from the Utilization Review Accreditation Commission (URAC.)
We maintain offices in Chicago, Deerfield, Schaumburg and Westchester, IL, as well as Glendale, CA.
To learn more, visit www.aimspecialtyhealth.com.
The qualified candidate will have:
BA/BS in a related field
4-5 years of experience in usability design and analysis
Or any combination of education and experience which would provide an equivalent background
Certification in interaction design or related field preferred.
Must have Axure or similar experience for wireframes and prototyping
Experience with healthcare preauthorization process and/or systems preferred
Experience with call center software applications a plus
Experience with copywriting for the web a plus
/Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2016 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran./
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Equal Employment Opportunity Statement
Anthem, Inc. will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.
Title: Web Usability Analyst AIM 134095
Requisition ID: 134095
A little about us:
We have shared values and a similar mission.