Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter .
Aramark's leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation's leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world. Description Position Summary:
The Trip Leader (TL) for Wilderness River Adventures serves as the on-river manager and as the primary assistant to the River Operations Manager. The TL establishes and maintains the professional level of river guiding within which WRA operates in the Grand Canyon or Canyon Lands National Parks. The TL must always place the safety of the passengers and crew first and also serve as an advocate to improve any aspect of our on river procedures which might me deficient, might endanger the crew, passengers or reputation and overall safety record of WRA. The trip leader must meet and maintain all guide qualifications as required by the NPS. Essential Functions:
Status and Scope:
- Conduct on-river guide's training at beginning of season and as needed in season. Assist in documentation of guide's training certification.
- Oversee pre-trip and post trip warehouse maintenance of river equipment.
- Assist in all Interpretation programs relating to the natural and human history material of the Colorado River and Canyon Lands National Parks. Work in concert with the interpretive programs manager
- Conduct in-season assessment of guides in order to devise exercises to assist in the instruction of guides to improve their boat handling skills. Assist in end-of-season guides evaluations.
- Trip Leaders should observe the WRA operation and assist in implementing policies as they relate to the safe and professional WRA program.
- Maintain a positive attitude - always be willing to lend a helping hand wherever needed.
- Trip Leaders must be able to work in highly stressful situations and be able to make the correct decisions when needed.
- Trip Leaders will ensure guide compliance with WRA's operations Manual and the NPS Commercial Operating Requirements (CORs).
- Trip Leaders must monitor the condition of all equipment and supplies. Assist River Operations manager in maintaining safe, professionally equipped boats and ample quantities of repair supplies.
- Trip Leaders must be able to conduct on river repairs and ensure that equipment will make it safely back to the shop.
- Trip Leaders may be required to submit periodical summaries of operations as requested by management. Then be prepared to review.
- Be aware of MSDS sheets and books and read and use this information when necessary
- Must be honest, dependable and forthright, with the ability to confidently work without direct supervision
- Go the extra mile and follow through to ensure guest satisfaction
- Diplomatically handle guest complaints - always be polite and maintain a professional manner
- Supervise the pre-trip loading of rafts. Ensure the following safety items are loaded: rescue kit, major and minor first aid (check for expiration dates and product integrity), repair kits, satellite phone, spare bow lines, spare motors (and/or oars), and air pump. Ensure boat registration is current and visible.
- TL should test the communications equipment at the warehouse for operation. Deficiencies should be reported to management.
- TL should conduct passenger orientation and "Rules of the River."
- The TL is responsible for all decisions while on the river, including, but not limited to: safe navigation of the river itself, passenger and crew safety, orientations and interpretation, camp site location and setup, meal preparation and proper food handling procedures, hikes, trip flow (daily mileage, passenger last day of trip logistics', adherence to NPS (CORs' and Mission Statement), company policy, emergency management, on-river equipment repair, first aid, all communication between the guest, crew and company, and training.
- The Trip Leader is also responsible for a safe and timely run out and assisting the truck driver in the safe and proper loading of the rafts during the takeout.
- Must be able to work with diverse populations in a supportive and positive manner
- Must be flexible - willing to work a varied schedule
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
- Other duties as assigned
- Trip Leaders report to The River Operations Manager
- Trip Leaders need to be comfortable working outdoors as they may encounter desert animals, which includes but is not limited to: mice, jack rabbits, snakes, bats etc...
- Trip Leaders must be comfortable working long days in extreme weather conditions.
- Trip Leaders must be comfortable working with guests and crew in a wilderness setting.
- The TL is the responsible party and must be able to handle many different types of situations, sometimes life threatening.
Equipment Used: Travel Requirements:
- Must meet all NPS regulations required for Trip Leader status. Number of trips, current Health and CPR cards plus a current food handlers card.
- Strong English communication skills are required
- Must be over 18 years of age
- Trip Leaders must be willing to participate in random drug/alcohol testing.
- Must have a valid US Driver's License and pass a Motor Vehicle Record history check (MVR)
- Pre-employment background and drug test are required for this position.
More than 30% Lifting Requirements:
VERY HEAVY - Lifting objects in excess of 100 pounds with frequent lifting and/or carrying objects weighing 50 pounds or more. Physical Requirements:
KEYING/FINGERING NOT REQUIRED
A little about us:
At Aramark, we believe that each of our employees can play an important role in creating the great experiences that become lasting memories.