1. Looking for candidates with previous Windows 7 and preferably Windows 10 Deployment Experience. User state migration tool (USMT) will be used to transfer customer profile information from Windows 7 to Windows 10.
2. For customers who have not received Windows 10 training, the deployment technician will be responsible for walking them through their new OS, and assisting with login, confirming data was copied, reviewing changes, and answering common questions.
3. Familiarity with application package installation with Marimba is preferred, manual application install experience (if needed), and also computer installation.
The deployment technician is responsible for delivery, installation, and final configuration of the customer's machine. If the customer has not attended a training class, the deployer will be the person who provides the initial hands-on training of the new Windows 10 environment, demonstrating the changes and new functions, as well as answering questions. The experience they provide the customer will affect the customer's overall view of the Windows 10 migration.
Day to day responsibilities:
-Scheduling deployment times
-Coordinate with the customer to transfer profile information from the Windows 7 to the Windows 10 computer, via the User State Migration Tool (USMT)
-Delivery of equipment to the customer's office
-Installation of the computer, which may include changing existing equipment (docking stations, power supplies, video cables, etc.)
-Walk the customer through their initial login
-Confirm all data was copied during the migration
-Applications that require the customer to be logged in
-Assist with manual application installs (if needed)
-Review the changes to the environment and answer common questions
-Harvest the equipment and return it to stock, updating Asset Management for tracking purposes
-Update the ticket with any issues or observations made during the deployment before closing it
Specific Technical Skills:
-Familiar with Microsoft Windows and Office (Windows 10 and Office 2016 preferred)
-ServiceNow Ticketing System
- Ticket Handling
- Asset Management
- Knowledge Base Article Database
-Marimba Application Deployment Software
-Installation of application packages
-Handling installation issues
-User State Migration Tool (USMT)
-Basic hardware skills (memory and drive installation)
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.