Company DescriptionSettlement processing to multiple payment processors worldwide in a 24x7, high volume, mission critical environment
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Visa Inc is looking for a Systems Analyst to work in the U.S. VisaNet & CyberSource Distributed Operations Batch Support Team. The candidate will be responsible for providing settlement processing and report generation for our Enterprise and Small Business merchants, solving complex problems, and act as a liaison between Operations, Product Development, and Customer Support. They must be able to work in a fast paced environment, managing open systems LINUX/UNIX and Windows job processes, troubleshoot job problems, and work internal tickets and merchant escalations.
Manage daily report generation
Ensure all jobs complete within the SLA and OLA timescales
Provide support across multiple applications, including our Recurring Billing, Batch Upload, and Account Updater products
Handle job Abends for root cause, complete trend analysis in Problem Management and assist in Change Management for a permanent fix.
Provide second level support for merchant escalations, including evaluate issues reported by merchants and provide solutions
Work with Service Desk, Customer Support, Application, Development and Engineering teams and third party vendors/partners to resolve complex issues
Preparation and maintenance of internal documentation
Mentor junior staff to include job training
Support initiatives to enhance tool functionality with the tools, and engineering support teams
Operations environment requiring shift work, 12 hour day shifts, required to work weekends and holidays as requested or scheduled.
Bachelors degree in Computer Science, Information Technology/Information Systems or 6+ years education discipline or equivalent experience on the job training in a similar environment
Three years of Windows and UNIX experience
Two to three years of database experience and SQL skills
Experience with file transfer protocols such as FTP, SFTP, Connect:Direct
Knowledge on CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, Remedy reporting
Understanding in Incident, Problem and Change management per the ITIL process.
Five years of payment processing experience or equivalent, e.g. finance industry
Ability to function effectively in a fast-paced environment with multiple priorities
Ability to work independently and to also work effectively as part of a team
Strong analytical and diagnostic skills; e.g., root cause analysis
Experience working directly with customer support to solve technical problems
Must have a strong commitment to execution, follow through and timely communication
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
Exceptional organization skills
High level of attention to detail
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.
A little about us:
As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.