Wireless Network Support Engineer
Location:
Plano , Texas
Posted:
February 08, 2017
Reference:
R17169
Plano 2 (31062), United States of America, Plano, Texas

Join us.

This position looks for a candidate who will provide consultation in generation of support strategies for all 802.11 based requirements and deployments. Candidate must possess strong to advanced knowledge of RF / 802.11 WLAN application / theory, design and industry best practices.  Candidate must possess in depth knowledge of Wi-Fi security, 802.11 Site Surveying, implementations and validation techniques.  Candidate should have knowledge of several methods of implementing WLAN deployments based off multiple customer / enterprise scenarios.  Candidate will primarily act in a Tier 3 engineering support role for the enterprise and guest wireless networks interfacing with various support groups while troubleshooting and correcting break-fix and performance issues.  The candidate should have experience with and a strong knowledge of Incident, Problem and Change processes. 

Responsibilities

  • Ensure wireless environments are operating at peak performance levels on a daily basis through use of various tools and management platforms
  • Drive incident and problem resolution and interact with various technology support groups to ensure a positive customer experience
  • Assess security vulnerabilities and provide for mitigation plans and successful remediation of compliance findings.
  • Own platform life-cycle management to include patching, code testing and deployment, capacity increases / decreases, hardware upgrades and decommission
  • Develop and execute against appropriate sparing strategy and ensure maintenance of hardware inventory
  • Contribute to enterprise branch “WLAN” strategy, solutions and ongoing technology refresh and enhancements
  • Provide input to enterprise network design standards, build templates and maintain document standards and network topology diagrams
  • Support integration for network services of new acquisitions when required
  • Participate in technology integration efforts with other Capital One engineering and support towers to provide holistic and tactical solutions
  • Provide Technical leadership as needed
  • Assist with implementation of Wireless and a variety of Network design solutions in support of Run the Engine or Business as Usual initiatives

The ideal candidate should have

  • Expert WLAN troubleshooting skills
  • Experience with authoring technical design document to present to architecture review board
  • Experience with design and configuration of WLAN / LAN QOS technologies for real time integrated networks including voice and video
  • Experience designing, implementing or supporting High-Density Wi-Fi solutions within branch offices
  • Experience with design, configuration or support of campus and remote WLAN network solutions
  • Proficient with verbal and written communication skills to engage and influence internal and cross functional team members
  • Experience designing, implementing or supporting a reliable and extremely well balanced Wi-Fi client experience
  • Proven previous years of experience deploying and supporting Cisco WLAN technologies
  • Proven previous professional experience conducting Packet Analysis using Wireshark or equivalent tools
  • Basic understanding of load balancing and deployment scenarios
  • Basic understanding of firewall appliances and rules
  • Basic understanding of designing / deploying Proxy solutions to an enterprise

Basic Qualifications

  • High school diploma, GED, or Equivalent Certification or Military Experience
  • At least 4 years of experience in all aspects of Wireless LAN engineering or 4 years of experience in all aspects of Wireless LAN operational support
  • At least 2 years of experience in technical enterprise network leadership, projects OR infrastructure
  • At least 1 year experience in 802.11 WLAN Site Surveying using software tools
  • At least 2 years of experience with Aruba Network technologies
  • At least 1 year experience with Cisco Meraki

Preferred Qualifications

  • Bachelor’s degree
  • CWNP Program certs a plus
  • WLAN Vendor certs a plus
  • 4 years of experience in technical leadership of medium to large enterprise networks or 4 years of experience in technical leadership of medium to large enterprise projects
  • 4 years of experience in technical leadership of medium to large enterprise networks or 4 years of experience in technical leadership of medium to large enterprise infrastructure
  • 5 years of experience in all aspects of Wireless LAN engineering or 5 years of experience in all aspects of Wireless LAN operational support
  • 4 years of experience designing or supporting AAA identity based access solutions for WLAN deployments
  • 4 years of experience in all technical aspects of Routing implementation support
  • 4 years of experience in all technical aspects of Switching implementation support
  • 4 years of experience with Aruba Networks technologies
  • 2 years of experience with Cisco Meraki or Cisco wireless technologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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