Workflow Coordinator
New York , New York
February 07, 2017

We are seeking a dynamic professional to join a team of word processing and proofreading staff located in our New York, NY service center.  As a Workflow Coordinator you will be responsible for all intake and dispatch duties on your designated shift.  You will work together with a team of individuals across multiple shifts and locations in an effort to provide the highest level of customer service and quality.  This is a challenging and rewarding position within our organization supporting a prestigious international law firm.




  • Interact with firm professionals to gather detailed information pertinent to the successful completion of the request
  • Analyze and route incoming requests to appropriate resource
  • Coordinate work between multiple locations to ensure timely and accurate completion of requests
  • Track and maintain daily productivity reports
  • Monitor and manage department volumes and workload
  • Create, edit and format legal documents to/from different file formats
  • Create charts, graphs, tables and spreadsheets as requested
  • Create and/or edit Tables of Authorities and Table of Contents
  • Perform data entry utilizing various software applications
  • Transcribe analog or digital dictation files
  • Restore/recover corrupted document files as necessary
  • Provide telephone support to troubleshoot application queries
  • Complete all assigned jobs by deadline in an accurate and timely manner
  • Perform quality control on all requests prior to return
  • Assist with the training of new employees
  • Assist leadership team in driving operational success
  • Follow established policies and procedures at all times
  • Perform additional duties as necessary or assigned

A little about us:
Join a company changing the fast-moving world of communications, where people like, link, pin, post and share. At RR Donnelley, we do it all.

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