The Workforce Management Technician will use their organizational and detail skills to schedule and publish reports on a regular basis per business requirements. Will monitor and track intraday agent activity to assist with driving higher resource efficiency and inform leadership of any potential deficiencies. Assist with maintaining the knowledge base library for all workforce operations. Workforce Management Technician will handle sensitive agent and client information and must maintain confidences of information at all times. This position requires you be able to work any shift from 5:30am to 11pm 7 days/365 days with two days off during the week. Proficient user in MS Word, MS Excel and MS Powerpoints.
A little about us:
For nearly 70 years, Manpower’s mission is to provide job seekers with meaningful career opportunities.